Customer Experience Associate, Part-Time - Douglas Square, Calgary, AB (18.75 Hours/Week)

Scotiabank; Calgary; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading financial institution is seeking a part-time Customer Experience Associate in Calgary. In this role, you will provide exceptional service, build customer relationships, and assist with digital banking tools. Ideal candidates will have strong customer service experience and a passion for helping others achieve their financial goals.

Benefits

Opportunities for professional growth and development

Comprehensive training and support

Recognition and rewards for high performance

Competitive salary and benefits package

Qualifications

• Proven customer service experience, through work or community involvement.
• Flexible availability for scheduling.
• Strong technical skills to support digital banking promotion.

Responsibilities

• Proactively discover and understand customer needs.
• Process daily banking transactions efficiently.
• Assist customers with digital banking tools.

Skills

Customer service experience

Communication

Technical skills

Sales promotion

Job description

Customer Experience Associate, Part-Time - Douglas Square, Calgary, AB (18.75 Hours/Week)

Join to apply for the Customer Experience Associate, Part-Time - Douglas Square, Calgary, AB (18.75 Hours/Week) role at Scotiabank.

Job Overview

As a Customer Experience Associate, you are the face of our branches, dedicated to providing exceptional service and building lasting relationships with our customers. At Scotiabank, our priority is to help customers achieve their financial goals through personalized service and innovative banking solutions.

Key Responsibilities

• Proactively discover and understand customer needs by listening attentively.
• Process daily banking transactions efficiently.
• Nurture long-term customer relationships.
• Identify sales opportunities and contribute to branch targets.
• Assist customers with digital banking tools and educate them on mobile and online banking applications.

Ideal Candidate Profile

• Builds strong customer relationships and provides excellent service.
• Uncovers customer needs and offers suitable solutions.
• Communicates complex concepts clearly and simply.
• Thrives in a target-driven environment and works well within a team.
• Shows eagerness to learn and a determination to succeed.

Skills and Qualifications

• Proven customer service experience, through work or community involvement.
• Professional, friendly, and efficient assistance skills.
• Flexible availability for scheduling.
• Comfortable with basic sales and promoting digital banking options.
• Strong technical skills to support digital banking promotion.

Benefits and Opportunities

• Join a forward-thinking, collaborative organization.
• Opportunities for professional growth and development.
• Comprehensive training and support.
• Be part of a community-focused organization making a difference.
• Recognition and rewards for high performance, with pathways for advancement.
• Competitive salary and benefits package.

Location

Calgary, Alberta, Canada.

Additional Information

Scotiabank is committed to diversity and inclusion. Accommodations are available upon request during the recruitment process. Candidates must apply online. Only shortlisted candidates will be contacted.