Customer Experience Associate - Metcalfe - 37.5h

TD; Montreal; On-site; CAD 44,000 - 56,000; Full time

Job summary

An established industry player is seeking a Customer Experience Associate to join their team in Montreal. This role focuses on building strong customer relationships while processing transactions and providing tailored banking solutions. You'll engage with customers to understand their needs and ensure a positive experience, all while contributing to a diverse and inclusive work environment. With opportunities for growth and skill development, this position offers a chance to thrive in a supportive atmosphere. If you're passionate about customer service and eager to make a difference, this is the perfect opportunity for you.

Benefits

Comprehensive Development Opportunities

Paid Time Off

Retirement Plans

Discounts and Recognition Programs

Qualifications

• 1+ years of relevant experience in customer service roles.
• Strong organizational skills and proficiency in MS Office.

Responsibilities

• Process transactions like deposits and withdrawals accurately.
• Understand customer needs and recommend suitable banking solutions.

Skills

Organizational Skills

Time Management

Effective Communication

Attention to Detail

Education

High School Diploma

Undergraduate Degree

Tools

MS Office

Job description

Customer Experience Associate - Metcalfe - 37.5h

Join to apply for the Customer Experience Associate - Metcalfe - 37.5h role at TD

Work Location:

Montréal, Quebec, Canada

Hours:

37.5

Line Of Business:

Personal & Commercial Banking

Pay Details:

44 000 $/$44,000 - 55 400 $/$55,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key features of the colleague experience at TD. Our policies allow colleagues to progress through the salary range over time as they advance in their roles. The actual offer may vary based on skills, experience, knowledge, location, and organizational needs. Candidates are encouraged to discuss compensation openly with recruiters.

Job Description:

At TD Canada Trust, we are the frontline of TD Bank, building deep relationships with customers by performing a broad range of service transactions and providing advice on services, products, and solutions. We aim to understand customer needs, promote products, and ensure a positive experience.

Responsibilities:

• Process transactions like deposits, withdrawals, and bill payments following procedures and regulations.
• Understand customer needs to recommend suitable solutions while handling confidential matters discreetly.
• Respond to and resolve customer concerns, escalating issues as necessary.
• Achieve goals by promoting banking solutions and completing processes accurately and timely.
• Engage personally with customers to advise on banking solutions clearly.
• Contribute to a positive, diverse, and inclusive work environment and participate in personal development.
• Support team effectiveness through respectful communication and updates.
• Deliver quality experiences and suggest operational improvements for excellence.

Requirements:

• High School diploma or 1+ years relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong organizational, planning, and time management skills.
• Proficiency in MS Office and internet use.
• Initiative, accuracy, and attention to detail to handle multiple priorities.
• Effective communication skills, both verbal and written, in a calm and courteous manner.

Additional Information:

We offer comprehensive development opportunities, training, and onboarding to support your success. Our Total Rewards package includes salary, benefits, savings, retirement plans, paid time off, discounts, and recognition programs. We are committed to accessibility and encourage candidates to request accommodations.

We look forward to your application!