Customer Experience Associate- Lindsay, 22.5 hours/week

Scotiabank; Lindsay; On-site; CAD 40,000 - 70,000; Full time

Job summary

Ein führendes Unternehmen im Bankwesen sucht einen Customer Experience Associate, der das Herzstück der Filialen bildet. In dieser Rolle sind Sie für den Aufbau starker Kundenbeziehungen und die Bereitstellung exzellenten Kundenservice verantwortlich. Sie werden die Bedürfnisse der Kunden erkennen und lösen, während Sie gleichzeitig technische Lösungen und digitale Bankoptionen fördern. Diese Position bietet Ihnen die Möglichkeit, in einem kollaborativen Team zu arbeiten und Ihre Karriere durch interne Schulungen und Entwicklungsmöglichkeiten voranzutreiben. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu helfen, ist dies die perfekte Gelegenheit für Sie.

Benefits

Karriereentwicklungsmöglichkeiten

Interne Schulungen

Wettbewerbsfähiges Vergütungspaket

Anerkennung für hohe Leistung

Qualifications

• Nachgewiesene Kundenservicefähigkeiten durch Arbeit oder Engagement in der Gemeinschaft.
• Starke technische Fähigkeiten und die Fähigkeit, digitale Bankoptionen zu fördern.

Responsibilities

• Aufbau starker Kundenbeziehungen und Bereitstellung exzellenten Kundenservice.
• Entdecken und Lösen der Bedürfnisse der Kunden.

Skills

Kundenservicefähigkeiten

Technische Fähigkeiten

Verkaufskompetenz

Flexibilität

Job description

Requisition ID: 222651

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About The Role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates Are People-centric And Connect With Customers In a Relatable Way. As An Essential Member Of The Canadian Banking Branch Network, The Focus Is To Provide Exceptional Service Throughout The Customer’s Journey By:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Skills

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Location(s): Canada : Ontario : Peterborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.