Customer Experience Associate - Letbridge Financial Centre (22.5 hours/week)

Scotiabank; Lethbridge; On-site; CAD 40,000 - 60,000; Full time

Job summary

Ein zukunftsorientiertes Unternehmen sucht einen Customer Experience Associate, der die Kundenreise durch hervorragenden Service und Beziehungsaufbau prägt. In dieser Rolle werden Sie die Bedürfnisse der Kunden proaktiv erkennen und Lösungen anbieten, während Sie gleichzeitig eine positive Teamumgebung fördern. Mit einem Fokus auf digitale und Selbstbedienungsoptionen werden Sie die Kunden bei der Nutzung innovativer Bankdienstleistungen unterstützen. Diese spannende Gelegenheit bietet Ihnen die Möglichkeit, in einem dynamischen Team zu wachsen und Ihre Karriere in einem unterstützenden Umfeld voranzutreiben.

Benefits

Interne Schulungen

Karriereentwicklungsmöglichkeiten

Anerkennung und Belohnungen für hohe Leistungen

Wettbewerbsfähiges Vergütungs- und Leistungspaket

Qualifications

• Erfahrung im Kundenservice durch Arbeit oder Engagement in der Gemeinschaft.
• Bereitschaft, professionell, freundlich und effizient zu helfen.

Responsibilities

• Aufbau starker Kundenbeziehungen und Bereitstellung hervorragender Dienstleistungen.
• Entdecken und Lösen von Kundenbedürfnissen.

Skills

Kundenservice

Technische Fähigkeiten

Verkaufskompetenz

Job description

Requisition ID: 224806

Join a purpose-driven, winning team committed to results within an inclusive, high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character, and heart of our branches. Scotiabank prioritizes putting customers first and helping them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, your focus will be to provide exceptional service throughout the customer journey by:

• Taking a proactive approach to discovering customer needs and listening to understand their requests
• Processing daily transactions
• Nurturing long-standing relationships
• Contributing to branch targets by identifying and fulfilling simple sales opportunities
• Sharing your technical knowledge by introducing clients to mobile banking applications and assisting them in managing their banking needs

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent service
• Uncover and solve customer needs
• Explain complex concepts simply
• Demonstrate success in a target-based environment and contribute positively to a team
• Show eagerness to learn and determination to succeed

Do you have the skills to succeed? We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist professionally, friendly, and efficiently
• Are available for a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and can promote digital and self-service banking options

What’s in it for you?

• The chance to join a forward-thinking organization with a collaborative team of innovative thinkers
• A rewarding career with diverse professional development opportunities
• Internal training to support your growth
• An organization dedicated to making a difference in communities
• Recognition and rewards for high performance, supported by leadership and development conversations
• A competitive compensation and benefits package

Location: Alberta, Lethbridge, Canada

Scotiabank, guided by our purpose "for every future," helps customers, families, and communities succeed through a broad range of financial services, including banking, wealth management, and investment banking.

We value the unique skills each individual brings and are committed to an inclusive environment. If you need accommodations during recruitment, please inform our Recruitment team. Candidates must apply online. We appreciate all interest, but only selected candidates will be contacted for an interview.