Customer Experience Associate - Kingston, 18.75 Hours / Week

Requisition ID: 224095

Join a purpose-driven, results-oriented team within an inclusive, high-performing culture.

About the role

As a Customer Experience Associate, you will be the face, character, and heart of our branches. At Scotiabank, we prioritize our customers' needs and aim to help them achieve their financial goals.

Our associates are people-centric, connecting with customers in a relatable manner. As a key member of the Canadian Banking Branch network, your focus will be to provide exceptional service throughout the customer journey by:

1. Proactively discovering customer needs and listening to understand their requests
2. Processing daily transactions
3. Building and nurturing long-term relationships
4. Contributing to branch targets by identifying and fulfilling sales opportunities
5. Sharing your technological expertise by introducing clients to mobile banking applications and assisting them in managing their banking needs

Is this role right for you? In this role, you will:

• Build strong customer relationships and deliver excellent service
• Identify and resolve customer needs
• Explain complex concepts simply
• Work successfully in a target-driven environment and contribute positively to team efforts
• Show eagerness to learn and determination to succeed

Do you have the skills to succeed? We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist professionally, friendly, and efficiently
• Are available for a flexible schedule
• Are comfortable with simple sales situations
• Possess strong technical skills and can promote digital banking options

What’s in it for you?

• The chance to join a forward-thinking organization with a collaborative team of innovators
• A rewarding career path with diverse professional development opportunities
• Internal training to support your growth and skills enhancement
• An organization committed to community impact—benefiting you and our customers
• Recognition and rewards for high performance, supported by leadership through meaningful development discussions and internal training
• A competitive compensation and benefits package

Location

Canada: Ontario: Kingston

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future." We help our customers, families, and communities succeed via advice, products, and services including personal and commercial banking, wealth management, private banking, corporate and investment banking, and capital markets.

We value the unique skills and experiences each individual brings and are committed to creating an inclusive, accessible environment. If you require accommodations during recruitment, please inform our Recruitment team. For technical assistance, click here. Candidates must apply online. We appreciate all interest; only selected candidates will be contacted for interviews.