Customer Experience Associate - Kenora (22.5 hours / week)

Scotiabank; Northwestern Ontario; On-site; CAD 35,000 - 45,000; Part time

Job summary

Scotiabank is seeking a Customer Experience Associate in Kenora, Ontario. This role focuses on providing exceptional customer service, processing transactions, and promoting digital banking solutions. Join a collaborative team dedicated to helping customers achieve their financial goals while enjoying professional development opportunities.

Benefits

Diverse professional development opportunities

Competitive compensation and benefits package

Internal training to support growth

Recognition for high performance

Qualifications

• Proven customer service skills through work or community involvement.
• Strong technical skills to promote digital banking options.

Responsibilities

• Build strong customer relationships and deliver excellent service.
• Process daily transactions and contribute to branch targets.

Skills

Customer service skills

Technical skills

Sales ability

Job description

Customer Experience Associate - Kenora (22.5 hours/week)

Requisition ID: 226052

Join a purpose-driven, winning team committed to results in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character, and heart of our branches. Scotiabank prioritizes putting customers first and helping them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As a vital part of the Canadian Banking Branch network, your focus will be to provide exceptional service throughout the customer journey by:

1. Proactively discovering customer needs and listening to understand their requests
2. Processing daily transactions
3. Contributing to branch targets by identifying and fulfilling simple sales opportunities
4. Sharing your technology expertise by introducing clients to mobile banking applications and assisting them in managing their banking needs

Is this role right for you? In this role, you will:

• Build strong customer relationships and deliver excellent service
• Uncover and address customer needs
• Explain complex concepts simply
• Succeed in a target-based environment and contribute positively to a team
• Demonstrate eagerness to learn and determination to succeed

Do you have the skills to succeed? We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Assist professionally, friendly, and efficiently
• Are available for flexible schedules
• Are comfortable in simple sales situations
• Possess strong technical skills and can promote digital banking options

What’s in it for you?

• Join a forward-thinking organization with a collaborative team of innovative thinkers
• Enjoy diverse professional development opportunities
• Receive internal training to support your growth
• Be part of an organization committed to community impact
• Get recognized and rewarded for high performance, with leadership support for advancement
• Benefit from a competitive compensation and benefits package

Location: Kenora, Ontario, Canada

About the company

The Bank of Nova Scotia, operating as Scotiabank, is a Canadian multinational bank headquartered in Toronto, Ontario.

Notice

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We provide accommodations for applicants with disabilities. Please contact our Recruitment team for assistance. Candidates must apply online. Only shortlisted candidates will be contacted.