Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and No[...]

TD; Owen Sound; On-site; CAD 30,307 - 38,572; Full time

Job summary

TD Canada Trust in Owen Sound, Ontario, is seeking a Customer Experience Associate to handle a range of in-branch transactions and provide information and advice on banking solutions. You will process deposits, withdrawals, and bill payments while identifying customer needs and promoting banking solutions.

The role emphasizes delivering excellent service, teamwork, and ongoing development. Training and accommodations are available to support success in this position.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning, and time-management skills for a fast-paced environment.
• Proficient in MS Office and internet use.
• Effective written and verbal communication with customers.

Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments in line with procedures.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures.
• Achieve goals by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect with customers to advise them on banking solutions and processes.
• Promote team effectiveness and participate in personal performance development to build a positive and equitable work environment.
• Assist the team by staying dedicated and keeping everyone updated on routine activities.
• Deliver quality customer experiences and suggest operational improvements where appropriate.

Skills

Administration

Organizational skills

Planning

Time-management

MS Office

Customer service

Education

High School diploma

Undergraduate degree (asset)

Tools

MS Office

Word

Excel

Outlook

Job description

Location: Owen Sound, Ontario, Canada

Hours: 15

Line of Business: Personal & Commercial Banking

Pay: $22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs.

We encourage candidates to ask compensation related questions and have an open dialogue with your recruiter who can provide more specific details for this role.

Job Description:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal bank partner, while ensuring a positive customer experience. Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with speed and impact.

Customer Experience Associate – Responsibilities:

• Process financial transactions such as deposits, withdrawals, and bill payments in accordance with standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

Requirements:

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning, and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and the internet.
• A go‑getter who can exercise initiative and be accurate and detail‑oriented while handling multiple tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

We are an equal opportunity employer. This posting is open to those who identify as First Nation (Status and Non‑Status), Inuit, and Métis with interest in the Customer Experience Associate role.

Benefits:

Our Total Rewards package includes a base salary, variable compensation, and several key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

We will provide training and onboarding sessions to ensure that you have everything you need to succeed in your new role.

Accessibility is important to us. Let us know if you need accommodations (e.g., accessible meeting rooms, captioning for virtual interviews, etc.) so we can remove barriers throughout the interview process.

Language Requirement (Quebec Only): Sans Objet