Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and No[...]

TD; Kitchener; On-site; CAD 30,996 - 39,027; Part time

Job summary

TD Canada Trust is seeking a Customer Experience Associate in Kitchener, Ontario. The role handles deposits, withdrawals, and bill payments, while assessing customer needs to offer tailored banking solutions.

With 18.75 hours per week, the position emphasizes accurate, timely service and a calm, effective communication style to support TD's customer base in a fast-paced environment.

Qualifications

• High School diploma or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning, and time-management skills.
• Hands-on knowledge of using MS Office (Word, Excel, Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail-oriented.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions tailored to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence.

Skills

Customer service

MS Office

Time management

Communication

Attention to detail

Education

High School diploma

Undergraduate degree (asset)

Tools

Word

Excel

Outlook

Internet

Job description

Job Title

Customer Experience Associate

Work Location: Kitchener, Ontario, Canada

Hours: 18.75

Line Of Business: Personal & Commercial Banking

Pay Details: $22.50 - $28.33 CAD

Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.

In This Role, You Will:

• Process financial transactions like deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions tailored to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence.

Job Requirements:

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning, and time-management skills to work in a fast-paced environment.
• Hands-on knowledge of using MS Office (Word, Excel, Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Statement of Inclusion

This particular posting is open to those who identify as First Nation (Status and Non-Status), Inuit, and Métis with interest in the Customer Experience Associate role. For other opportunities, both for First Nation, Inuit, and Métis communities and others, please visit the TD Career Site.

Benefits

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve financial, physical, and mental well-being goals. It includes base salary, variable compensation, health-and-wellbeing benefits, savings and retirement programs, paid time off, and other perks.