Customer Experience Associate - Hawkesbury, ON - 30 Hrs / Week

Requisition ID: #

Join a purpose-driven, winning team committed to results within an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character, and heart of our branches. Scotiabank prioritizes putting our customers first and helping them achieve their financial goals.

Our Customer Experience Associates are people-centric, connecting with customers in a relatable way. As an essential member of the Canadian Banking Branch network, your focus will be to provide exceptional service throughout the customer’s journey by:

1. Taking a proactive approach to discovering our customers’ needs and listening to understand their requests.
2. Processing daily transactions.
3. Nurturing long-standing relationships.
4. Contributing to the branch’s targets by identifying and fulfilling simple sales opportunities.
5. Being a technology expert, sharing knowledge about our mobile banking applications, and assisting clients in managing their banking needs.

Is this role right for you?

In this role, you will:

• Build strong customer relationships and deliver excellent service.
• Uncover and solve customers’ needs.
• Explain complex concepts simply.
• Demonstrate success in a target-based environment and contribute positively to a team.
• Show eagerness to learn and determination to succeed.

Do you have the skills to succeed?

We’d love to work with you if you:

• Have proven customer service skills through work or community involvement.
• Are willing to assist in a professional, friendly, and efficient manner.
• Are available to work a flexible schedule.
• Are comfortable in simple sales situations.
• Have strong technical skills and can promote digital banking options.

What’s in it for you?

Join a forward-thinking organization with a collaborative team of innovative thinkers. Benefits include:

• A rewarding career path with diverse professional development opportunities.
• Internal training to support your growth.
• An organization committed to community impact.
• Recognition and rewards for high performance, with leadership support for advancement.
• A competitive compensation and benefits package.

Location

Canada: Ontario: Hawkesbury

About Scotiabank

We are a leading bank in the Americas, guided by our purpose: "for every future." We help our customers, families, and communities succeed through a broad range of financial services.

We value diverse skills and experiences and are committed to an inclusive, accessible environment. If you need accommodations during recruitment, please inform our recruitment team. Candidates must apply online. Only shortlisted candidates will be contacted. We thank all applicants for their interest.