Customer Experience Associate - Hamilton & Burlington

TD; Burlington; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading global financial institution is seeking a Customer Experience Associate in Burlington. This part-time role involves engaging with customers, processing transactions, and providing banking advice to enhance customer satisfaction. Ideal candidates will have strong communication skills and a high school diploma.

Qualifications

• High School diploma or equivalent; 1+ years of relevant experience preferred.
• Strong organizational and time management skills.
• Excellent communication skills, both verbal and written.

Responsibilities

• Process financial transactions such as deposits and withdrawals.
• Understand customer needs to recommend appropriate banking solutions.
• Respond to and resolve customer concerns.

Skills

Organizational skills

Time management

Communication

Customer service

Education

High School diploma or equivalent

Tools

MS Office

Job description

Customer Experience Associate - Hamilton & Burlington

Join us to apply for the Customer Experience Associate - Hamilton & Burlington role at TD.

This position offers a salary range of $22.50 - $28.33 CAD.

Location: Burlington, Ontario, Canada

Hours: Part-time (15 hours/week)

Sector: Personal and Commercial Banking Services

About TD

TD is a leading global financial institution, serving over 27 million customers worldwide. We are committed to providing an exceptional customer experience and fostering a diverse, inclusive, and innovative work environment.

Job Description

As a Customer Experience Associate, you will be the frontline of TD Bank, building lasting relationships with customers by performing a range of service transactions and providing advice on banking products and services. You will identify customer needs and promote suitable solutions, ensuring a positive banking experience.

Key Responsibilities

1. Process financial transactions such as deposits, withdrawals, and bill payments following standard procedures and regulations.
2. Understand customer needs to recommend appropriate banking solutions.
3. Respond to and resolve customer concerns, escalating issues as necessary.
4. Achieve sales and service goals by promoting banking solutions and completing transactions accurately and promptly.
5. Engage personally with customers to provide clear and helpful advice.
6. Contribute to a positive, diverse, and equitable team environment.
7. Assist colleagues and stay informed about routine activities.
8. Identify operational improvements to enhance customer experience and operational efficiency.

Qualifications

• High School diploma or equivalent; 1+ years of relevant experience preferred.
• Strong organizational and time management skills.
• Proficiency in MS Office and internet applications.
• Excellent communication skills, both verbal and written.
• Ability to handle multiple tasks in a fast-paced environment with accuracy and attention to detail.

We encourage questions about compensation and offer opportunities for growth, training, and mentorship to help you reach your full potential at TD.