Customer Experience Associate - Future Opportunities (North GTA)

TD; Toronto; On-site; Full time

Job summary

A leading financial services company is seeking a Customer Experience Associate in North York, Ontario. The role involves processing transactions, understanding customer needs, and promoting banking solutions. Candidates should possess strong communication skills, organizational abilities, and a high school diploma or equivalent experience.

Benefits

Health and wellness plans

Savings and retirement programs

Career development opportunities

Qualifications

• High School diploma or 1+ years relevant experience.
• Proficiency in MS Office (Word, Excel, Outlook).
• Effective communicator with established customer service skills.

Responsibilities

• Process financial transactions like deposits and withdrawals.
• Understand customer needs to recommend suitable solutions.
• Promote banking solutions and deliver quality customer experiences.

Skills

Organizational skills

Time management

Communication

Customer service skills

Detail-oriented

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Office

Job description

Customer Experience Associate - Future Opportunities (North GTA)

Join to apply for the Customer Experience Associate - Future Opportunities (North GTA) role at TD.

Details of Compensation: $22.50 - $28.33 CAD

Work Location: North York, Ontario, Canada

Schedule: 37.5 hours/week

Sector: Personal and Commercial Banking Services

TD is committed to offering fair and equitable compensation to all colleagues. Growth opportunities and skill development are core aspects of the TD colleague experience. Our policies and practices are designed to enable colleagues to progress in their salary scale as they improve in their roles. The base salary offered may vary based on skills, experience, professional knowledge, geographic location, and specific needs of the sector and company. We encourage candidates to discuss compensation openly with recruiters for more details.

Department Overview

Job Description: At TD Canada Trust, we are the frontline of TD Bank. We aim to build deep, lasting relationships with our customers through a broad range of service transactions and by providing information and advice on services, products, and solutions. We understand customer needs and identify opportunities to promote products and services, referring customers to appropriate team members or internal partners, ensuring a positive experience.

Join TD Canada Trust and embody our values: Think like a customer, Act like an Owner, Innovate with purpose, and Execute with Speed and Impact.

Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments according to standard procedures, regulations, and TD’s Code of Conduct and Ethics.
• Understand and assess customer needs to recommend suitable solutions, exercising discretion with confidential matters.
• Respond to and resolve customer concerns using standard procedures, escalating non-standard issues as necessary.
• Achieve goals by promoting banking solutions and completing processes accurately and timely.
• Engage personally with customers to advise on banking solutions and procedures clearly.
• Promote a positive, diverse, and equitable work environment, supporting team effectiveness and personal development.
• Support team members by respecting colleagues, staying dedicated, and maintaining communication on routine activities.
• Deliver quality customer experiences and suggest operational improvements to enhance efficiency and excellence.

Minimum Requirements

• High School diploma or 1+ years relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong organizational, planning, and time management skills for a fast-paced environment.
• Proficiency in MS Office (Word, Excel, Outlook) and internet use.
• Proactive, accurate, detail-oriented, capable of handling multiple tasks and priorities.
• Effective communicator, both verbally and in writing, with established customer service skills, able to connect with diverse individuals calmly and courteously.

About Us

TD is a global leader in financial services, representing the fifth-largest bank in North America by branches. We serve over 27 million households and businesses worldwide, with over 95,000 colleagues dedicated to enriching the lives of our clients, communities, and colleagues. We are committed to leading in customer experience, continuously innovating to improve banking services. Whether you are experienced or starting your career, we offer training, mentorship, and leadership development to help you reach your full potential.

Our Total Compensation Program

Our comprehensive pay includes base salary, variable compensation, and benefits such as health and wellness plans, savings and retirement programs, paid leave, banking perks, career development opportunities, and recognition programs. Learn more about our total rewards.

Additional Information

We support our colleagues' success both professionally and personally through ongoing development, training programs, and competitive benefits. We offer regular career conversations, mentorship, online learning platforms, and diverse career pathways to help you achieve your goals.

We organize onboarding and training sessions to equip you with the tools needed for success. We will contact shortlisted candidates to schedule interviews and aim to communicate decisions promptly. Accessibility is important; please inform us of any accommodations needed during the interview process.

We look forward to hearing from you!