Customer Experience Associate- Future Opportunities in Saskatoon

TD Bank; Saskatoon; On-site; CAD 40,000 - 60,000; Full time

Job summary

TD Canada Trust is seeking a Customer Experience Associate to enhance customer interactions and provide tailored banking solutions. The role focuses on processing transactions, advising customers, and ensuring a positive banking experience. Ideal candidates will have strong administrative skills and a commitment to excellent customer service.

Qualifications

• High School diploma and / or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills.
• Dynamic communicator with established customer experience skills.

Responsibilities

• Process financial transactions as per standardized procedures.
• Understand customer needs to recommend banking solutions.
• Respond and resolve customers' concerns using standard procedures.

Skills

Administration

Organization

Time Management

Customer Experience

Communication

Education

High School Diploma

Tools

MS Office

Job description

Department Overview :

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.

Job Description :

Can you bring your charming self to work and make customer interactions delightful? If so, apply for the position of Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will :

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs.
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions.
• Connect personally with customers to advise them appropriately on banking solutions.
• Help build a positive, diverse and equitable work environment.
• Assist the team by respecting coworkers and keeping everyone up-to-date on routine activities.
• Deliver quality customer experiences and recommend operational improvements.

Job Requirements :

• High School diploma and / or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills.
• Hands-on knowledge of using MS Office (Word, Excel, and Outlook).
• A dynamic communicator with established customer experience skills.

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Customer Experience Associate • Saskatoon, SK, Canada