Customer Experience Associate Future Opportunities

TD; Sarnia; On-site; Full time

Job summary

An established industry player in financial services is seeking a Customer Experience Associate to enhance customer interactions and provide exceptional service. In this role, you will process financial transactions, understand customer needs, and promote banking solutions. This position offers a dynamic work environment where your contributions will directly impact customer satisfaction and operational efficiency. Join a team that values growth, collaboration, and innovation, and be part of a company dedicated to enriching lives and fostering a positive workplace culture.

Benefits

Health and Wellness Benefits

Retirement Plans

Paid Time Off

Career Development Opportunities

Recognition Programs

Qualifications

• High School diploma or equivalent experience required.
• Strong communication and organizational skills are essential.

Responsibilities

• Process financial transactions accurately and efficiently.
• Identify customer needs and recommend tailored banking solutions.

Skills

Customer Service

Communication Skills

Organizational Skills

Time Management

MS Office Proficiency

Education

High School Diploma

1+ Years Relevant Experience

Tools

MS Office

Job description

Customer Experience Associate Future Opportunities

Join to apply for the Customer Experience Associate Future Opportunities role at TD.

Salary Details
$22.00 - $27.21 CAD

Job Description

Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Location: Sarnia, Ontario, Canada

Schedule: 37.5 hours/week

Sector: Personal and Commercial Banking Services

TD is committed to offering fair and equitable compensation. We value growth and skill development, with policies designed to support salary progression based on performance and experience. The base salary offered may vary depending on skills, experience, location, and specific needs.

Role Summary: Join TD Canada Trust and embody our values: Think like a customer, Act like an Owner, Innovate with purpose, and Execute with Speed and Impact. As a Customer Experience Associate, you will bring your charm to make interactions delightful, process financial transactions accurately, and provide excellent customer service. You will understand customer needs and advise on banking solutions for a positive experience.

Key Responsibilities:

• Process financial transactions such as deposits, withdrawals, and bill payments following procedures and regulations.
• Identify customer needs and recommend tailored solutions, maintaining confidentiality.
• Respond to and resolve customer concerns, escalating issues as necessary.
• Promote banking solutions and complete processes efficiently to meet goals.
• Engage personally with customers, providing clear advice on banking processes.
• Contribute to a positive, diverse, and equitable work environment.
• Support team effectiveness through respectful collaboration and communication.
• Deliver quality customer experiences and suggest operational improvements.

Minimum Requirements:

• High School diploma or 1+ years relevant experience.
• Knowledge of MS Office and internet use.
• Strong organizational and time management skills.
• Excellent communication skills, both verbal and written.
• Ability to handle multiple tasks in a fast-paced environment.

About Us: TD is a global leader in financial services, serving over 27 million customers worldwide. We are dedicated to enriching the lives of our clients, communities, and colleagues, with a focus on customer experience and innovation.

Compensation and Benefits: Our total rewards include base salary, variable pay, health and wellness benefits, retirement plans, paid time off, banking perks, career development opportunities, and recognition programs.

Additional Information: We support career development through training, mentoring, and leadership programs. We also provide resources for onboarding and ongoing learning, ensuring our colleagues succeed and grow within TD.

Application Process: We will contact shortlisted candidates for interviews and are committed to accessible hiring practices, accommodating any needs throughout the process.