Customer Experience Associate - Fanshawe Park Road, London

Scotiabank; London; On-site; CAD 40,000 - 70,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Customer Experience Associate, der die Verbindung zu Kunden stärkt und außergewöhnlichen Service bietet. In dieser Rolle sind Sie der erste Ansprechpartner in der Filiale und helfen Kunden, ihre finanziellen Ziele zu erreichen. Sie werden in einem dynamischen Umfeld arbeiten, in dem Teamarbeit und das Verständnis von Kundenbedürfnissen im Vordergrund stehen. Das Unternehmen bietet eine unterstützende Kultur, interne Schulungen und die Möglichkeit, sich beruflich weiterzuentwickeln. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu helfen und einen positiven Einfluss auf die Gemeinschaft auszuüben, ist diese Position genau das Richtige für Sie.

Benefits

Berufliche Entwicklungsmöglichkeiten

Interne Schulungen

Wettbewerbsfähiges Gehalt

Leistungsbasierte Anerkennung

Qualifications

• Erfahrungen im Kundenservice durch Arbeit oder ehrenamtliches Engagement.
• Fähigkeit, komplexe Konzepte einfach zu erklären.

Responsibilities

• Aufbau starker Kundenbeziehungen und Bereitstellung exzellenten Services.
• Identifizierung und Erfüllung von Verkaufschancen.

Skills

Kundenservice

Verkaufskompetenz

Technische Fähigkeiten

Flexibilität

Tools

Mobile Banking Anwendungen

Job description

Requisition ID: #

Join a purpose-driven, high-performing team committed to results.

About the role

As a Customer Experience Associate, you are the face and heart of our branches. Scotiabank prioritizes putting customers first and helping them achieve their financial goals.

Our associates connect with customers in a relatable, people-centric way. As part of the Canadian Banking Branch network, your focus will be to provide exceptional service by:

1. Proactively discovering customer needs and listening to understand their requests.
2. Processing daily transactions.
3. Nurturing long-standing relationships.
4. Contributing to branch targets by identifying and fulfilling sales opportunities.
5. Sharing your technical knowledge by introducing clients to mobile banking applications and helping them manage their banking needs.

Is this role right for you?

In this role, you will:

1. Build strong customer relationships and deliver excellent service.
2. Uncover and address customer needs.
3. Explain complex concepts simply.
4. Succeed in a target-based environment and contribute to a team-oriented culture.
5. Show eagerness to learn and determination to succeed.

Desired skills and qualities

We’d love to work with you if you:

1. Have proven customer service skills from work or community involvement.
2. Can assist professionally, friendly, and efficiently.
3. Are flexible with your work schedule.
4. Are comfortable in simple sales situations.
5. Possess strong technical skills and can promote digital banking options.

What’s in it for you?

Join us for:

1. The chance to be part of a forward-thinking, collaborative organization.
2. A rewarding career with diverse professional development opportunities.
3. Internal training to support your growth.
4. An organization committed to community impact.
5. Recognition and rewards for high performance, supported by leadership development.
6. A competitive salary and benefits package.

Location

Canada: Ontario: London (ON)

About Scotiabank

Guided by our purpose: "for every future," we help our customers and communities succeed through a broad range of financial services.

We value diversity and are committed to an inclusive, accessible environment. If you need accommodations during recruitment, please inform our recruitment team.

Candidates must apply online. We thank all applicants; only those selected for an interview will be contacted.