Customer Experience Associate - Cantonese Language Skills an Asset

TD Bank; Vancouver; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading financial institution is seeking a Customer Service Representative in Vancouver to process financial transactions, recommend banking solutions, and deliver exceptional customer experiences. Ideal candidates will have strong administration skills and at least a high school diploma. The role is part-time, offering a competitive salary and opportunities for growth.

Benefits

Health and well-being benefits

Career development programs

Paid time off

Qualifications

• High School diploma and/or 1 year of relevant experience.
• Administration and organizational skills in a fast-paced environment.
• Ability to exercise initiative and manage multiple tasks.

Responsibilities

• Process financial transactions and ensure customer satisfaction.
• Recommend banking solutions based on customer needs.
• Achieve business objectives by promoting banking solutions.

Skills

Strong administration skills

Customer experience skills

Detail-oriented

Cantonese language skills

MS Office knowledge

Education

High School diploma

Undergraduate degree or equivalent

Job description

Job Description

Department Overview: At TD Canada Trust we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services products and solutions to existing or prospective TD customers. At the branch we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer Act like an Owner Innovate with purpose and Execute with Speed and Impact.

Responsibilities

• Process financial transactions like deposits withdrawals and bill payments as per standardized operating procedures industry regulations and TDs Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers concerns using standard procedures and escalating non-standard activities as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers staying dedicated and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements

• High School diploma and / or 1 years of relevant experience. Undergraduate degree or equivalent is an asset.
• Strong administration organizational planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word Excel and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect both verbally and in writing with different people in a calm courteous and effective manner.
• Cantonese language skills are considered an asset for this opportunity.

Who We Are

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information

Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Accommodation: Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

Interview Process: We will reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Language Requirement (Quebec only): Sans Objet

Required Experience: IC

Key Skills: English Speaking, Catering, Marine Biology, Entry Level, Computer Engineering

Employment Type: Part-Time

Experience: years

Vacancy: 1

Monthly Salary: 22 - 28