Customer Experience Associate - Bancoft, 26.25 Hours / Week, 1 Year Contract

Requisition ID: 224194

Join a purpose-driven, results-oriented team within an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character, and heart of our branches. At Scotiabank, we prioritize our customers and aim to help them achieve their financial goals.

Our Customer Experience Associates are people-centric, connecting with customers in a relatable way. As a vital part of the Canadian Banking Branch network, your focus is to provide exceptional service throughout the customer journey by:

1. Proactively discovering customer needs and listening to understand their requests
2. Processing daily transactions
3. Nurturing long-standing relationships
4. Contributing to branch targets by identifying and fulfilling simple sales opportunities
5. Sharing knowledge about mobile banking applications and helping clients manage their banking needs better

Is this role right for you? In this role, you will:

• Build strong customer relationships and deliver excellent service
• Uncover and address customer needs
• Explain complex concepts simply
• Excel in a target-based environment and contribute positively to team efforts
• Show eagerness to learn and determination to succeed

Skills and qualities we look for:

• Proven customer service skills through work or community involvement
• Ability to assist professionally, friendly, and efficiently
• Flexibility to work a varied schedule
• Comfort with simple sales situations
• Strong technical skills and ability to promote digital banking options

What’s in it for you?

• Opportunity to join a forward-thinking, collaborative organization
• Diverse professional development opportunities
• Internal training to support your growth
• Being part of a community-focused organization
• Recognition and rewards for high performance, with leadership support and career advancement opportunities
• Competitive compensation and benefits

Location

Canada: Ontario: Bancroft

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future," we help our customers and communities succeed through a broad range of services including personal banking, wealth management, corporate banking, and more.

We value diverse skills and experiences and are committed to an inclusive environment. If you need accommodations during the recruitment process, please let our team know. Candidates must apply online. We appreciate all interest; only selected candidates will be contacted for an interview.