Customer Experience Associate - Atateken - 22.5h

TD; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

Ein führendes Finanzinstitut sucht einen engagierten Kundenservice-Mitarbeiter, der Kundenbeziehungen aufbaut und Bankdienstleistungen fördert. In dieser Rolle werden Sie für die Bearbeitung von Transaktionen verantwortlich sein und sicherstellen, dass die Kundenbedürfnisse erfüllt werden. Sie werden in einem dynamischen Umfeld arbeiten, in dem Teamarbeit und persönliche Entwicklung gefördert werden. Wenn Sie eine Leidenschaft für exzellenten Service haben und in einem innovativen Unternehmen wachsen möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Gesundheitsleistungen

Karriereentwicklung

Mentoring-Programme

Rabatte auf Dienstleistungen

Qualifications

• Mindestens 1 Jahr relevante Erfahrung im Kundenservice.
• Starke organisatorische Fähigkeiten für ein schnelles Umfeld.

Responsibilities

• Verarbeitung von Transaktionen wie Einzahlungen und Abhebungen.
• Empfehlung maßgeschneiderter Banklösungen für Kunden.

Skills

Kundenservice

Transaktionsverarbeitung

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Education

High School Diplom

Untergraduate Degree

Tools

MS Office

Job description

Work Location:
Montréal, Quebec, Canada

Hours:
22.5

Line of Business:
Personal & Commercial Banking

Pay Details:
22.50 $/$22.50 - 28.33 $/$28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key features of the colleague experience at TD. Our policies are designed to allow colleagues to progress through the salary range over time based on their role and performance. The actual offered pay may vary depending on skills, experience, location, and organizational needs. Candidates are encouraged to discuss compensation details with their recruiter.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank, building long-lasting relationships with customers through a broad range of transactions and advisory services. We focus on understanding customer needs, promoting suitable products, and ensuring a positive experience.

Join TD Canada Trust and embody our core values: Think like a customer, Act like an Owner, Innovate with purpose, and Execute with Speed and Impact.

Job Description:

Are you personable and eager to make customer interactions delightful? Can you accurately process financial transactions and provide excellent customer service? If so, apply for the role of Customer Experience Associate. We seek a versatile individual who can understand customer needs and recommend appropriate banking solutions.

In this role, you will:

1. Process transactions such as deposits, withdrawals, and bill payments following procedures, regulations, and ethical standards.
2. Understand customer needs and recommend tailored solutions, respecting confidentiality.
3. Address and resolve customer concerns, escalating issues when necessary.
4. Meet goals by promoting banking solutions and completing tasks accurately and promptly.
5. Engage personally with customers to provide clear advice on banking services.
6. Support a positive, diverse, and equitable work environment through teamwork and personal development.
7. Assist colleagues by maintaining communication and dedication.
8. Deliver quality experiences and suggest operational improvements for efficiency.

Job Requirements:

1. High School diploma and/or 1+ years relevant experience.
2. Undergraduate degree or equivalent is an asset.
3. Strong organizational, planning, and time management skills for a fast-paced environment.
4. Proficiency in MS Office and internet usage.
5. Proactive, accurate, detail-oriented, and adaptable to changing priorities.
6. Excellent communication skills, both verbal and written, in a calm and courteous manner.

#LI-Retail

#IN-Retail

Who We Are:

TD is a leading global financial institution and the fifth-largest bank in North America. We serve over 27 million households and businesses daily, with more than 95,000 colleagues committed to our vision to Be the Better Bank and our purpose to enrich lives.

We prioritize customer experience and innovation, supporting colleagues through development, mentorship, and training to realize their potential. Our growth continues, and so will yours.

Our Total Rewards Package:

Our rewards reflect our investment in colleagues' financial, physical, and mental well-being, including salary, variable pay, health benefits, retirement plans, paid time off, discounts, career development, and recognition programs.

Additional Information:

We are committed to supporting your success through development conversations, training, and benefits. Please note employment regulations vary by province or territory.

Colleague Development:

We offer career paths, learning platforms, and mentoring to help you grow within TD, whether you're assisting customers or supporting colleagues.

Training & Onboarding:

We provide comprehensive training to ensure your success in this role.

Interview Process:

We will contact suitable candidates for interviews and communicate outcomes via email or phone.

Accommodation:

We value accessibility and will provide accommodations to support your participation in the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Proficiency in a language other than French is required to support or serve clients in that language.