Customer Experience Agent

Soucy; Drummondville; On-site; CAD 35,000 - 45,000; Full time

Job summary

Une entreprise dynamique cherche un agent de service à la clientèle pour être le point de contact principal avec les clients. Ce rôle vous permettra de travailler avec l'équipe de vente tout en assurant un service de haute qualité. Avec une rémunération compétitive et des avantages allant jusqu'à 2,000$ pour les recommandations, cette position offre une belle occasion d'évoluer dans un environnement axé sur les personnes et l'innovation.

Benefits

Programme de flexibilité

Assurance groupe

RRSP avec contributions de l'employeur

Programme d'aide aux employés et à la famille (EFAP)

Primes de référence

Temps libre pour maladie ou besoins personnels

Activités sociales avec collègues

Soutien au développement de carrière

Réductions sur les produits Kimpex

Qualifications

• Bilingue (français-anglais) pour la communication avec les clients.
• Compétences de base en informatique, notamment Excel.
• Proactivité et dynamisme attendus.

Responsibilities

• Supporter l'équipe de vente externe en gérant les commandes et leur suivi.
• Assurer un service client attentif sur le site web B2C.
• Contribuer à l'amélioration continue des processus de service client.

Skills

Bilinguisme

Compétences de communication

Proactivité

Attitude positive

Tools

Excel

Job description

The art of customer service: your area of excellence! As the main point of contact for our customers and representatives, you'll play a key role in our team. Thanks to your organizational and communication skills, you'll contribute not only to our customers' satisfaction but also to the growth of our sales and the reputation of Kimpex. This is a strategic opportunity that will make you a major player in our collective success!

In this position, you will have the opportunity to:

1. Support the external sales team by ensuring the entry and follow-up of customer orders
2. Program and publish placement campaigns on the retail web sales platform
3. Follow up on deliveries with the various carriers and inform customers accordingly
4. Process invoice correction requests
5. Provide attentive customer service to B2C website customers, answering questions, resolving order issues, and ensuring a positive experience
6. Contribute to the continuous improvement of customer service processes

Can you see yourself in this position? We look forward to receiving your application! Apply now.

With the following skills and qualities, you'll be successful in this role:

• Bilingualism essential for both oral and written communication (French-English) with customers
• Basic computer skills in Excel
• Proactivity, dynamism, and positive attitude

And These Assets Will Strengthen Your Impact

• Call center or customer service experience
• Interpersonal skills and empathy
• Team player

Benefits designed to take you far!

• A flexibility program tailored to your needs (flextime, compressed work schedule, telecommuting, and more)
• Group insurance with plans that fit your reality
• An RRSP with employer contributions to keep your finances on track
• An Employee and Family Assistance Program (EFAP) and access to a telemedicine service for a helping hand when needed
• A $2,000 referral bonus to help you find colleagues with a heart and soul just like you!

And even more!

• A life outside work thanks to time off for sickness, personal needs, or family reasons
• Social activities to connect with your colleagues
• Development support to advance your career
• Discounts on Kimpex products to fuel your passion for motorsports

Life at Kimpex means designing and distributing powersports parts and accessories throughout North America and Europe thanks to our network of more than 3,500 retailers. Our industry never stops evolving. That’s why we’re always innovating. We rely on powerful vehicles and lots of adrenaline to carry out our activities. But our greatest asset is our people. People with unique skillsets who are passionate about powersports. Our modern working environment is a place where you can share your ideas that go beyond the beaten path with colleagues who are just as passionate as you!