Customer Experience Agent

Soucy; Drummondville; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic customer service representative to enhance client satisfaction and drive sales growth. In this role, you will be the primary contact for customers, utilizing your bilingual communication skills to ensure seamless order processing and delivery follow-ups. With a focus on continuous improvement, you will contribute to refining customer service processes while enjoying a flexible work environment. This position offers a unique opportunity to be part of a passionate team dedicated to delivering exceptional service in the powersports industry, where innovation and collaboration are at the forefront.

Benefits

Flexible work schedule

Group insurance

Employer-contributed RRSP

Employee and Family Assistance Program

Telemedicine access

Referral bonus

Time off for personal needs

Social activities

Career development support

Discounts on products

Qualifications

• Strong bilingual communication skills to engage with customers effectively.
• Proactive approach to customer service and problem resolution.

Responsibilities

• Support external sales team with customer orders and follow-ups.
• Ensure positive customer experiences through attentive service.

Skills

Bilingualism (French-English)

Basic computer skills in Excel

Proactivity

Dynamism

Positive attitude

Job description

The art of customer service: your area of excellence! As the main point of contact for our customers and representatives, you'll play a key role in our team. Thanks to your organizational and communication skills, you'll contribute not only to our customers' satisfaction but also to the growth of our sales and the reputation of Kimpex. This is a strategic opportunity that will make you a major player in our collective success!

In this position, you will have the opportunity to:

1. Support the external sales team by ensuring the entry and follow-up of customer orders
2. Program and publish placement campaigns on the retail web sales platform
3. Follow up on deliveries with the various carriers and inform customers accordingly
4. Process invoice correction requests
5. Provide attentive customer service to B2C website customers, answering questions, resolving order issues, and ensuring a positive experience
6. Contribute to the continuous improvement of customer service processes

Can you see yourself in this position? We look forward to receiving your application! Apply now.

With the following skills and qualities, you'll be successful in this role:

1. Bilingualism essential for both oral and written communication (French-English) with customers
2. Basic computer skills in Excel
3. Proactivity, dynamism, and a positive attitude

And These Assets Will Strengthen Your Impact

1. Call center or customer service experience
2. Interpersonal skills and empathy
3. Team player

Benefits designed to take you far!

1. A flexibility program tailored to your needs (flextime, compressed work schedule, telecommuting, and more)
2. Group insurance with plans that fit your reality
3. An RRSP with employer contributions to keep your finances on track
4. An Employee and Family Assistance Program (EFAP) and access to a telemedicine service for a helping hand when needed
5. A $2,000 referral bonus to help you find colleagues with a heart and soul just like you!

And even more!

1. A life outside work thanks to time off for sickness, personal needs, or family reasons
2. Social activities to connect with your colleagues
3. Development support to advance your career
4. Discounts on Kimpex products to fuel your passion for motorsports

Life at Kimpex means designing and distributing powersports parts and accessories throughout North America and Europe thanks to our network of more than 3,500 retailers. Our industry never stops evolving. That’s why we’re always innovating. We rely on powerful vehicles and lots of adrenaline to carry out our activities. But our greatest asset is our people—people with unique skillsets who are passionate about powersports. Our modern working environment is a place where you can share your ideas that go beyond the beaten path with colleagues who are just as passionate as you!