Customer Experience Advocate Bilingual- 6 month contract

GM Financial; Toronto; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Experience Advocate to join their dynamic team. This entry-level role offers the chance to provide exceptional service in a fast-paced environment, handling inquiries related to lease and loan accounts. With a focus on customer satisfaction and brand loyalty, you'll collaborate with various departments to ensure timely resolutions. The company fosters a supportive culture, providing health benefits and a hybrid work schedule. If you're passionate about customer service and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

Health Benefits

Vision Benefits

Dental Benefits

RRSP Company Match

Generous Paid Time Off

Quarterly Volunteer Opportunities

Qualifications

• Experience in customer service or office environment preferred.
• Fluent in French and English.

Responsibilities

• Deliver a positive customer experience by servicing lease and loan inquiries.
• Evaluate account information and document correspondence.

Skills

Customer Service

Communication Skills

Multitasking

Analytical Skills

Attention to Detail

Education

Secondary School

Post-secondary Education

Tools

MS Office

Job description

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Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions, offering attractive retail financing and lease programs to meet customer needs, as well as commercial lending products to dealers to help them finance and grow their businesses.

Overview

At GM Financial, we seek individuals eager to embark on an exciting career journey. Our team shapes our culture—welcoming new ideas, fostering integrity, and creating a community and sense of belonging. We do more than work — we thrive.

Our Purpose: We pioneer innovations that move and connect people to what matters.

Responsibilities

About the role:

• Deliver a positive customer experience by servicing inbound and outbound lease and loan inquiries from consumers, dealerships, internal departments, and third parties.
• Maintain knowledge of auto financing, contract details, and understand key processes across operational areas to research and resolve inquiries.
• Evaluate account information, document correspondence, follow procedures, and make sound business decisions.
• Provide Best In Class service through multi-channel engagement, focusing on brand loyalty and customer satisfaction.
• Partner proactively with external business partners, Team Leaders, and Managers to resolve customer issues promptly.
• Roles include Dealer Phone Support, End of Term Phone, Customer and Dealer Resolution, and Deficiency Follow-up.
• Coordinate with other departments to fulfill tasks, contributing to business results and team objectives, directly impacting the company's financial outcomes.

Qualifications

What makes you a dream candidate?

• Manage timely, accurate responses to multi-channel requests related to Lease & Loan accounts.
• Experience in interacting with customers and dealers.
• Ability to evaluate account info, complete administrative tasks, and make sound decisions.
• Strong communication skills, ability to multitask.
• Knowledge of financial services or banking customer service systems and MS Office.
• Ability to analyze information for sound decision-making.
• Excellent customer service, mathematical aptitude, and attention to data entry.
• Detail-oriented with good organizational and prioritization skills.
• Team player capable of working in a fast-paced environment.
• Self-motivated, able to work independently and participate actively in a team.

Experience

• Secondary School required.
• Post-secondary education preferred.
• 2 years of customer service or office environment experience preferred.
• Automotive industry experience is a plus but not required.
• Fluent in French and English.

What We Offer

• Health, Vision, and Dental Benefits.
• Bi-lingual Pay Differential for French fluency.
• RRSP company match program.
• Generous Paid Time Off (personal, vacation, sick, holidays).
• Dynamic team and leadership relationships.
• Quarterly Volunteer Opportunities.
• Hybrid work schedule with remote work options.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Other

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