Customer Engineer

GuruLink; Vancouver; On-site; CAD 75,000 - 100,000; Full time

Job summary

A high-growth SaaS company in Vancouver seeks a Customer Engineer to enhance software development workflows. This role involves working closely with customers to address their needs and requires a strong technical background. Unique perks include equity, medical benefits, and a flexible vacation policy.

Benefits

Equity

Medical/Dental Benefits

Flex Vacation Policy

Choice of Apple Hardware

Qualifications

• 3+ years in a technical, customer-facing role.
• Experience in development environments.
• Ability to identify inaccuracies and diagnose root cause problems.

Responsibilities

• Work with customers to fine-tune configurations.
• Act as the technical expert in customer calls.
• Collaborate with operations, sales, and engineering teams.

Skills

Excellent communicator

Problem-solving

Technical diagnosis

Tools

Scripting (Python, Bash)

SQL

Job description

Location: Vancouver, British Columbia

Our client is a Vancouver-based high-growth, well-funded SaaS company dedicated to enhancing software development workflows. Their platform helps development teams quickly find answers to their application-related questions, significantly reducing time spent in meetings and on interruptions, and allowing them to focus more on coding.

With an experienced founding team (second-time founders), this is a small, agile team with large ambitions and the capacity and capability to deliver. This role will offer a unique opportunity to shape their product vision and roadmap through customer and user feedback.

They are searching for a Customer Engineer to join their growing team. You will be:
-Working with customers (new and old) to fine-tune their configurations
-Work alongside the customer operations, sales, success and engineering team
-Participate in customer calls as the technical expert
-Stay current on new technology (generative AI, RAG etc.)

This role is likely a better fit for someone who has a technical background and wants to spend their time solving customer, and operational problems vs coding all day.


This is an onsite role in Vancouver, BC.

Special Perks:

Equity
Medical/Dental Benefits
Flex Vacation Policy
Choice of Apple Hardware

Must Have Skills:

To be successful in this role, you must:
-3+ years in a technical, customer-facing role
-Demonstrable experience as an engineer and experience in development environments
-Ability to identify inaccuracies and diagnose root cause problems
-Excellent communicator; must be able to articulate complex technical ideas in simple ways

Nice to Have Skills:

-Scripting experience (Python, Bash)
-SQL experience