Customer Engineer

Narvar; Canada; Hybrid; CAD 105,000 - 120,000; Full time

Job summary

Narvar is seeking a Customer Engineer in Canada to scope requirements, collaborate with clients to integrate Narvar APIs, and deploy solutions for enterprise customers. You will join a dedicated team of Customer Engineers and Project Managers focused on delivering exceptional results and making an impact for our clients.

Day-to-day responsibilities include leading onboarding for top-tier retailers, delivering consultative guidance, translating business needs into technical specs, and partnering

Qualifications

• 3–7+ years leading enterprise software projects
• Strong ability to thrive in a fast-paced environment
• Bonus: experience with iPaaS, retail and e-commerce platforms, OMS/WMS/TMS/supply chain

Responsibilities

• Lead technical onboarding for top-tier enterprise retailers and innovative direct-to-consumer brands.
• Provide consultative guidance to ensure seamless integration with Narvar’s solutions, maximizing product value and customer success.
• Leverage customer business requirements and your Narvar product expertise to create clear and effective technical specifications.
• Partner cross-functionally with technical and business stakeholders, both internal and external, to ensure successful project delivery.
• Contribute to the growth of our global Professional Services team through the creation of documentation, process improvements, and the development of internal tools and training programs.

Skills

Enterprise software leadership

Customer-facing experience

Time management

Job description

Narvar is Growing! We are looking for a Customer Engineer who is passionate about helping customers, solving complex problems, and playing a pivotal role in the success of our clients. If you have a strong technical aptitude, extensive customer-facing experience, and thrive in a fast-paced environment, we want to hear from you!

As a Customer Engineer, you will be instrumental in scoping requirements, collaborating with clients to integrate our APIs, and deploying solutions for some of our largest enterprise customers. You will join a dedicated team of Customer Engineers and Project Managers who are committed to delivering exceptional results for our customers and making an impact on the business.

Day-to-Day Responsibilities:

• Lead technical onboarding for top-tier enterprise retailers and innovative direct-to-consumer brands.
• Provide consultative guidance to ensure seamless integration with Narvar’s solutions, maximizing product value and customer success.
• Leverage customer business requirements and your Narvar product expertise to create clear and effective technical specifications.
• Partner cross-functionally with technical and business stakeholders, both internal and external, to ensure successful project delivery.
• Contribute to the growth of our global Professional Services team through the creation of documentation, process improvements, and the development of internal tools and training programs.

What We’re Looking For:

• 3-7+ years of experience working on enterprise-level software projects as a technical lead.
• Strong ability to thrive in a fast-paced environment, with excellent time management and prioritization skills.
• Bonus: Experience with iPaaS, retail and e-commerce platforms, order management systems (OMS), inventory management, WMS, TMS, supply chain, or logistics is a plus.

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.
The range reflects the minimum and maximum target for new hire salaries for the position across Canada. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.

Narvar Salary Range

$105,000 - $120,000 CAD