Customer Engagement Solutions Architect - Life & Wealth

DXC Technology Inc.; Ontario; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading technology firm is seeking a Solution Architect to engage with clients and develop tailored technology solutions, especially in the insurance sector. The role demands a strong technical background, notably in Micro Focus products and cloud technologies like AWS, while fostering cross-functional collaboration.

Benefits

Flexible work model

Commitment to diversity and accommodation

Qualifications

• Bachelor's or Master's in Computer Science or related.
• Extensive knowledge of Micro Focus products.
• Willingness to travel up to 40%.

Responsibilities

• Engage with clients to understand their business needs and analyze requirements.
• Lead solution creation and work closely with sales on complex deals.
• Act as a trusted advisor and ensure clear communication with stakeholders.

Skills

Problem-solving

Analytical thinking

Communication

Collaboration

Education

Bachelor’s or Master’s degree in Computer Science

Tools

Micro Focus products

AWS

Job description

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com

This individual will be actively engaged with customers to educate them about DXC’s service and product offerings and how they enable business results. The individual will work closely with the Offering leaders, product engineering and delivery teams to build and cost the solutions to qualified customer opportunities, Documenting the solution and governing it internally for its deliverability, as well as be responsible for presenting the solution to client and serve as trusted advisor to establish client confidence.

They will also work closely with customer to understand their needs and discover opportunities for our sales team.

The individual should have significant experience in the insurance industry and a deep understanding of insurance technology needs. They should possess analytical and problem-solving skills and have a strong understanding of the capabilities that DXC and its partners provide.

Essential Job Functions:.

• Engage with the market to understand and analyze customer needs and requirements. This involves initial qualification and supporting the development of solutions before formal contract establishment.
• Uncover prospects' business problems and understanding their requirements to determine product-market fit. Conduct client work sessions.
• Tailor prospect-specific presentations that precisely meet the needs of prospects.
• Leverage standard and repeatable techniques to promote compliant and conforming solutions with efficiency.
• Lead solution creation and Solution Review forums that engage stakeholders in deal construction.
• Work closely with the sales team to provide guidance and support on complex deals, including deal structuring and negotiation.
• Evaluate and recommend technology solutions to address business challenges and opportunities.
• Collaborate with senior leadership to define and communicate architecture strategies and roadmaps.
• Contributes to the development of best practices and standards in solution architectue.
• Foster a culture of continuous learning and development within the Customer solution team
• Act as a liaison between technical and non-technical stakeholders, ensuring clear communication and alignment.

Technical Expertise:

• Maintain a deep understanding of DXC/ISB’s products, services, and competitive landscape.
• Oversee the development of solution proposals, RFP/RFI responses, and proof-of-concept (POC) demonstrations.

Customer Engagement:

• Engage with key customers and prospects to understand their business challenges and technical requirements.
• Act as a trusted advisor to customers, providing insights and recommendations on solution architectures and deployment strategies.
• Partner with sales teams to ensure a seamless and compelling customer experience from initial engagement through to deal closure.

Cross-Functional Collaboration:

• Collaborate with Offering management and Product engineering to provide market and customer feedback, influence product roadmaps, and ensure solutions meet market needs.
• Coordinate with marketing to develop technical content, webinars, and other sales enablement materials.
• Work with post-sales teams to ensure smooth transitions and successful customer implementations.

Qualifications:

• Education & Experience:
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• Extensive knowledge of Micro Focus products, with specific experience in cloud-based deployments on AWS.
• Strong problem-solving skills, with the ability to work in a fast-paced environment.
• Excellent communication skills and experience working in cross-functional teams.

• Travel: Willingness to travel up to 40% of the time.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.