Customer Engagement Manager

Community Natural Foods; Calgary; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading grocery store in Calgary seeks a Customer Engagement Manager to oversee the Customer Engagement department's daily operations. The ideal candidate will have 3-5 years of management experience in the Grocery Industry, a passion for Natural Foods, and proven leadership capabilities. Responsibilities include team management, staff training, ensuring customer satisfaction, and overseeing HR matters within the department.

Qualifications

• 3-5 years management experience in the Grocery Industry or related industry.
• In-depth knowledge of the Natural Foods Industry and its products.
• Hiring, training, and disciplinary experience.

Responsibilities

• Manage daily operations and team dynamics within the Customer Engagement department.
• Recruit and select team members, schedule work shifts, and hold staff accountable.
• Oversee HR decisions for the Customer Engagement department.

Skills

Organizational skills

Leadership ability

Communication skills

Self motivation

Tools

CRS systems

CNF systems

Job description

The Customer Engagement Manager is responsible for the daily operations and management of the Customer Engagement department within the store. The role is responsible for ensuring customers are served by the staff of the department, leave educated on the products within the store, and are provided answers for their questions.

Reports to the Store Manager.The Customer Engagement Manager works directly with the store operations team, and store staff. Plays a key role of store operations team working closely with other Department Managers. Works with other Senior Managers with respect to their functional area, including the Finance Manager, Customer Experience Manager, Marketing Manager and Category Managers.

Work Performed

• Building strong team dynamic amongst customer engagement department staff
• Provide feedback consistently and effectively to staff members
• Recruit and select team members through application screening, interviews, and reference checks
• Set expectations for staff and hold them accountable to these expectations
• Schedule work and shifts appropriately to meet store needs
• Oversee all HR decisions and administration for customer engagement department
• Manages the work of the Assistant Customer Engagement Manager, department supervisors, receivers and all staff members in the Inventory Department.

Qualifications

• 3-5 years management experience in the Grocery Industry or Related Industry
• In depth knowledge of the Natural Foods Industry and its products
• High care for product integrity and proper product handling
• Strong organizational skills
• Self motivated
• High initiative and willingness to communicate concerns directly
• Understanding of proper use of CRS and other CNF systems
• Demonstrated leadership ability
• Above average Management Skills
• Hiring, training and disciplinary experience
• Computer knowledge