Customer Engagement Clerk

Community Natural Foods; Calgary; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading company in the health industry is seeking a Customer Engagement Clerk. This role involves guiding customers towards nutritional lifestyle changes, providing exceptional service, and maintaining a friendly atmosphere in the store. Candidates should have retail experience and a strong passion for health products.

Qualifications

• 1-2 years retail experience with in-depth knowledge of natural foods.
• Friendly, positive attitude and high energy.
• Ability to work well under pressure.

Responsibilities

• Greet customers and engage with them attentively.
• Communicate product information with professionalism.
• Manage and resolve customer complaints effectively.

Skills

Exceptional customer service skills

Sales skills

High emotional intelligence

Interpersonal skills

Strong organizational skills

Product knowledge

Education

High School diploma

Job description

CUSTOMER ENGAGEMENT HABC CHINOOK IS HIRING

If you LOVE,have a PASSION for,and experience real JOY in:

*Being VULNERABLE and sharing your HABC EXPERTISE with Vitamins, Herbs and Beauty Care or potential expertise with our wonderful Chinook Community of customers and staff

*Product learning that never stops in our health industry

* Helping people reinvent their lives with NUTRITIONAL LIFESTYLE CHANGES

*Growing in a TEAM that strives for their best, pulls together, and treats you, for better or for worse, like FAMILY, with lots of radical transparency

* Working FT 40 HRS PER WEEK

Customer Engagement Clerks must possess genuine excitement to help our customers. The role is responsible for ensuring customers are served effectively, leave educated on the products within the store, and are provided answers for their questions. The target is to ensure proper application of Customer Relationship Excellence and maintain high customer satisfaction while growing sales.

Work Performed

Customer Service & Engagement

• Greet customers and engage with them in accordance with their interest, being attentive to their needs
• Communicate with customers with high level of professionalism and with a positive and friendly nature
• Address and answer questions about products in all departments, and the natural foods industry
• Understand and consistently demonstrate and apply all 6 steps of Customer Relationship Excellence (CRE)
• Share stories about our company, products in all departments, vendors and farmers with customers
• Manage and resolve customer complaints effectively and understand when a situation requires a manager’s intervention
• Actively promote events and marketing initiatives
• Other duties as required

Produce Knowledge

• Develop ongoing knowledge of nutrition, health, wellness, lifestyle and diets broadly and actively share knowledge with customers and team members
• Actively participate in all mandatory trainings
• Utilize active listening and apply appropriate judgement when advising customers on products which are appropriate for them
• Guide customers through their health journey to their best choice

Active Produce Promotion

• Support ongoing interactive and engaging programs to educate customers on the value of products and services from the store.
• Communicate sales and promotions, make sales referrals, cross-sell and introduce new products
• Advocacy of brand and core values
• Other duties as required

Qualifications

• High School diploma preferred
• 1-2 years retail experience andIn depth knowledge of the Natural Foods Industry and its products
• Exceptional customer service skills andProven sales skills
• Passion for sharing information and stories of products, services, vendors and experiences
• High EQ – developed ability to relate with people sensitively, tactfully, diplomatically and professionally at all times
• Perceptive and attentive to the needs of others
• Friendly, positive attitude and high energy
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• High care for product integrity and proper product handling
• Strong organizational skills andSelf motivated
• High initiative and willingness to communicate concerns directly
• Above average Service Orientation
• Computer knowledge andTime management skills
• High personal ethics and integrity
• Ability to work well under pressure andDependability