Customer Engagement Ambassador

Go Auto; Edmonton; On-site; CAD 55,000 - 75,000; Full time

Job summary

An automotive service provider in Edmonton is looking for a Customer Engagement Ambassador to enhance customer experiences across dealerships. This role involves training, analytics, and collaboration to ensure top-tier service. Candidates must have strong coaching skills and a data-driven approach. The position is full-time and office-based, reflecting a commitment to a supportive culture and professional growth.

Benefits

Generous vacation time

Full health and dental coverage

Career advancement opportunities

Qualifications

• Proven record of enhancing customer experience in a fast-paced environment.
• Ability to coach individuals and groups effectively.
• Detail-oriented with the ability to analyze data and implement strategies.

Responsibilities

• Improve customer experiences across dealership interactions.
• Identify trends and training needs through analytics.
• Coach staff on digital engagement best practices.

Skills

Customer service delivery

Coaching and communication

Analytical skills

Proficiency in Microsoft Office

Tools

Google Business Profile

Podium

CDK dealer management software

Job description

Job Description

Customer Engagement Ambassador

Reports to: Director of Customer Service

Location: Corporate Head Office, Edmonton Alberta

Overview

Join one of Go Auto’s fastest-growing initiatives of 2025! We’re on a mission to lead the industry in delivering exceptional customer experiences — both in-store and online. As a Customer Engagement Ambassador, you’ll partner with our dealerships to strengthen their digital presence, connect with guests in real time through modern engagement tools, and ensure every interaction reflects the 5-star customer service we’re known for. If you’re a natural coach who thrives on building relationships and driving impactful results, this role is your spotlight.

Primary Responsibilities

• Strengthen both in-store and online customer experiences across all Go Auto dealerships.
• Leverage Google Business Profile and Podium analytics to identify trends, opportunities, and training needs.
• Collaborate with dealership teams and senior leadership to improve online interactions, implement action plans, and elevate customer experience and brand reputation.
• Provide on-site and virtual training to coach staff on digital engagement best practices, guest follow-ups, and process improvements.
• Maintain performance trackers and reports that combine online reputation metrics with broader customer engagement insights.
• Build strong, trust-based relationships with dealership management and staff to foster a culture of exceptional service.
• Uphold Go Auto’s core values — TRUSTWORTHY, TEAM PLAYER, and HAPPY TO HELP — while maintaining the highest legal, ethical, and professional standards.

Requirements

• Demonstrated success in delivering exceptional customer experiences. Previous experience in the automotive industry is an asset.
• Strong communication and coaching skills — comfortable presenting to groups or training one-on-one.
• Proficient with customer engagement tools and analytics; experience with Podium and Google Business Profiles is an asset.
• Detail-oriented with strong analytical skills and proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with CDK dealer management software is an asset.
• Data-driven mindset with the ability to translate analytics into actionable strategies.
• Ability to travel regionally for dealership visits and training sessions. Must possess a valid driver’s license.
• Self-motivated, adaptable, and able to manage multiple priorities in a fast-paced environment.
• Full-time, office-based role in Edmonton, AB (no remote or work-from-home).

Why Join Go Auto?

• A Supportive Culture – Be part of a collaborative, inclusive team where your voice is heard and your expertise is valued.
• Professional Development – Access ongoing training and growth opportunities to advance your career.
• Work-Life Balance – Enjoy generous vacation time so you can recharge and thrive both at work and at home.
• Comprehensive Benefits – Full health and dental coverage, plus a health spending account to support your well-being.
• Community Impact – Contribute to meaningful causes like the Kids with Cancer Society and Go Auto Fuels the Schools.
• Career Growth – We invest in your future, offering real opportunities to grow within our organization.