Customer Enablement Manager - Golf

Lightspeed; Montreal; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading technology firm in Montreal seeks a Customer Enablement Manager to lead the onboarding of new customers. This role involves managing project lifecycles and ensuring exceptional customer experiences while collaborating with cross-functional teams. Ideal candidates will have project management experience and strong technical skills. This position offers a hybrid work environment and various employee benefits.

Benefits

Unlimited paid time off policy

Flexible working policy

Health insurance

Health and wellness benefits

Possibility for transit fees to be covered

Paid leave assistance for new parents

LinkedIn learning

Volunteer day

Qualifications

• 3-5 years of experience in customer implementation, project management, or consulting roles in a SaaS or tech-driven B2B environment.
• Proven ability to manage multiple onboarding projects with complex technical and operational components.
• Familiarity with POS platforms is highly advantageous.

Responsibilities

• Serve as the primary point of contact during onboarding, building strong relationships with customers.
• Collaborate with Sales and Account Management teams to understand customer goals.
• Lead project planning activities including scoping requirements and coordinating training sessions.

Skills

Project management

Customer relationship management

Technical fluency

Communication skills

Education

Bachelor’s degree in Business, Technology, or related field

Tools

ChurnZero

HubSpot

Salesforce

Excel

Job description

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As a Customer Enablement Manager, you will drive the successful implementation and onboarding of new customers across our Lightspeed systems. You’ll manage the full project lifecycle - from signature to go-live - ensuring customers experience a seamless transition and rapid time-to-value.

This role is ideal for an experienced, tech-savvy professional who thrives in fast-paced environments, excels in project management, and knows how to deliver exceptional customer experiences. You’ll act as a strategic advisor, project manager, and product expert - owning complex engagements while aligning cross-functional stakeholders across Sales, Customer Management, and Support.

What you’ll be doing:

• Serve as the primary point of contact during onboarding, building strong relationships with customers and guiding them through a structured, timely rollout.
• Collaborate with Sales and Account Management teams to understand customer goals and define tailored onboarding plans.
• Lead project planning activities including scoping requirements, coordinating training sessions, tracking deliverables, and managing go-live readiness.
• Leverage internal systems to proactively manage the onboarding pipeline and individual customer timelines to ensure steady progress across all accounts, maintaining momentum, prioritizing quality and delivering timely go-lives that support high customer satisfaction.
• Apply project management best practices across multiple concurrent engagements, driving timely execution and proactive risk mitigation.
• Coordinate internal teams including Implementation Consultants, Implementation Specialists, Account Managers and Customer Success reps to ensure successful execution of onboarding tasks.
• Escalate blockers effectively and act as a communication bridge across departments to resolve issues efficiently.
• Continuously assess onboarding outcomes and refine internal processes to enhance future implementations.
• Maintain a strong understanding of Lightspeed’s product suite, as well as its features, updates, and enhancements.

How you will be measured on success:

• Time to Value (TTV) - Deliver onboarding within target timelines without compromising quality.
• Customer Satisfaction (CSAT/NPS) - Ensure clients feel confident, supported, and empowered post-onboarding.
• Cross-functional Efficiency - Drive alignment across Sales, Customer Management, and Implementation teams.
• Engagement Quality - Maintain organized, insightful data and communications throughout the project lifecycle.

What you need to bring:

• 3-5 years of experience in customer implementation, project management, or consulting roles in a SaaS or tech-driven B2B environment.
• Proven ability to simultaneously manage multiple onboarding projects with complex technical and operational components.
• Bachelor’s degree in Business, Technology, or a related field - or equivalent experience.
• Familiarity with POS platforms is highly advantageous.
• Technical fluency with integration workflows, data migration, and SaaS ecosystems.
• Strong communication, stakeholder management, and problem-solving skills.
• Hands-on experience with tools like ChurnZero, HubSpot, and Salesforce
• Comfort operating in ambiguous, fast-changing environments - able to adapt quickly when priorities shift.

What will help you be successful in this role:

• Polished phone etiquette
• Excellent written and verbal communication in English, with the ability to simplify complexity
• Familiarity with the Golf industry
• Intermediate Excel/Sheets skills for tracking, analysis, and reporting
• Strong ability in keeping internal and external stakeholders informed & aligned
• Comfort navigating handoffs and escalations with diplomacy & clarity
• Knowledge of Mac OS X, iOS and G-Suite

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Linkedin learning
• Volunteer day

#LI-TL2

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed tocreating an inclusive and barrier-free workplace. Lightspeed welcomes andencourages applications from people with disabilities. Accommodations areavailable on request for candidates taking part in all aspects of theselection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stopcommerceplatform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloudcommercesolution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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