Customer Enablement Manager

Shakudo Inc.; Toronto; On-site; CAD 80,000 - 90,000; Full time

Job summary

A leading data platform company is looking for a Customer Enablement Manager in Toronto to drive customer learning and engagement with their platform. The ideal candidate will design trainings and create valuable resources while working closely with product teams to ensure customer success. This full-time role offers competitive salary and benefits in a collaborative work environment.

Benefits

Competitive salary and equity package

Comprehensive health, dental, and vision insurance

Flexible working arrangements

Qualifications

• 4-6 years of experience in customer enablement, technical training, or instructional design.
• Strong background in data platforms, cloud technologies, or enterprise software.
• Experience creating training content for technical audiences.

Responsibilities

• Design and implement comprehensive onboarding programs for new customers.
• Produce high-quality training materials, including documentation and video tutorials.
• Facilitate virtual and on-site training sessions for customer teams.

Skills

Customer enablement

Technical training

Project management

Data-driven approach

Excellent presentation skills

Education

Bachelor's degree in Education, Technical Communication, Computer Science, or related field

Tools

Learning management systems

Content creation tools

Job description

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Shakudo is a cutting-edge data platform company that empowers organizations to build, deploy, and scale data and AI solutions with unprecedented speed and efficiency. We're transforming how businesses harness the power of their data through our innovative cloud-native platform.

Position Overview

We are seeking a strategic Customer Enablement Manager to design and execute programs that accelerate customer learning, adoption, and time-to-value on the Shakudo platform. This role focuses on creating scalable enablement resources, training programs, and educational content that empower our customers to become proficient and successful with our data platform. You'll be instrumental in reducing onboarding time, increasing feature adoption, and driving long-term customer success.

Key Responsibilities

Enablement Program Development

• Design and implement comprehensive onboarding programs for new customers
• Build enablement frameworks that can be delivered both virtually and in-person

Content Creation & Management

Produce high-quality training materials including documentation, video tutorials, and interactive guides

Create role-based learning resources tailored to technical and business users

Develop best practices guides and use case playbooks

Maintain and update enablement content library to reflect platform updates and customer feedback

Training & Workshop Delivery

Facilitate virtual and on-site training sessions for customer teams

Conduct product demonstrations and hands-on workshops

Lead webinars and office hours to address common questions and challenges

Provide train-the-trainer programs for customer champions and power users

Customer Education Strategy

Partner with Product and Customer Success teams to identify enablement gaps and opportunities

Analyze customer usage data and feedback to optimize training programs

Develop metrics and KPIs to measure enablement program effectiveness

Create self-service resources that reduce support burden while improving customer outcomes

Platform & Tooling

Build and maintain customer-facing learning management systems and knowledge bases

Collaborate with technical writing teams to ensure documentation accuracy and usability

Leverage enablement platforms and tools to deliver scalable learning experiences

Create interactive demos and sandbox environments for hands-on learning

Key Success Metrics

Reduction in time-to-first-value for new customers

Increased platform feature adoption rates

Improvement in customer onboarding satisfaction scores

Growth in self-service resource utilization

Decreased support ticket volume for common questions

Required Qualifications

Bachelor's degree in Education, Technical Communication, Computer Science, or related field

4-6 years of experience in customer enablement, technical training, or instructional design

Strong background in data platforms, cloud technologies, or enterprise software

Experience creating training content for technical audiences

Proven ability to translate complex technical concepts into accessible learning materials

Excellent presentation and facilitation skills

Experience with learning management systems and content creation tools

Strong project management and organizational skills

Data-driven approach to measuring and improving program effectiveness

Preferred Qualifications

Experience with data engineering tools, MLOps platforms, or cloud infrastructure

Background in technical writing or documentation

Familiarity with modern data stack technologies (Docker, Kubernetes, cloud platforms)

Experience with video production and e-learning authoring tools

Previous experience in customer-facing roles at B2B SaaS companies

Certification in instructional design or adult learning principles

Understanding of DevOps and platform engineering concepts

What We Offer

Competitive salary and equity package

Comprehensive health, dental, and vision insurance

Flexible working arrangements and remote work options

Professional development and learning opportunities

Access to cutting-edge technology and training resources

Collaborative, innovation-driven culture

Opportunity to shape how organizations learn about data platforms

Direct impact on customer success and product adoption

Location

This position is based in office, in Toronto, with occasional travel for customer training sessions and team meetings.

Ready to empower customers to unlock the full potential of their data? Join us in building world-class enablement programs that drive customer success at scale!

To Apply : Please submit your resume, a cover letter detailing your enablement philosophy, and examples of training materials or programs you've created.

Shakudo is an equal opportunity employer committed to diversity and inclusion.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Customer Service

Industries

Software Development

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