Customer Education Live Trainer

AlayaCare; Toronto; Hybrid; CAD 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking a Customer Education Trainer to enhance customer experiences through engaging live training sessions. This role involves customizing training materials, collaborating with product teams, and assessing training effectiveness. The ideal candidate will have a strong background in SaaS training, excellent presentation skills, and a passion for customer education. Join a dynamic team that values transparency and collaboration, and contribute to a culture that prioritizes employee well-being and professional growth. If you're ready to make an impact in the home healthcare software industry, this opportunity is for you.

Benefits

Equity in a high-growth company

Hybrid working model

Comprehensive group benefits

Employee expense program

Parental leave top-up program

Flexible vacation policy

Paid Volunteer Time Off

Career growth opportunities

Social events for employees

Wellness Day program

Qualifications

• Minimum two years' experience in delivering live training in a SaaS environment.
• Strong skills in adult learning principles and methodologies.

Responsibilities

• Deliver engaging live training sessions focusing on SMBs.
• Develop and maintain training materials for various customer segments.

Skills

Presentation Skills

Facilitation Skills

Public Speaking

Organizational Skills

Time Management

Project Management

Customer Service

Bilingual (French/English)

Education

Training Certification

Experience in Health-related Field

Tools

Zoom

Docebo

Polling Tools

Job description

About AlayaCare:

At AlayaCare, we're revolutionizing the way that home healthcare is delivered. Our leading cloud-based software allows our customers around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home healthcare software solutions as we empower providers to deliver better health outcomes to their patients and clients. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.

About the Role:

We are seeking an engaging and knowledgeable professional to join our team as a Customer Education Trainer. In this role, you will deliver live instruction to our customers, with a focus on small and medium-sized businesses (SMB). You will play a crucial role in enhancing customer experiences by providing real-time, interactive training sessions that address customer needs and promote successful adoption of our products and features.

A Day in the Life:

• Deliver engaging live training sessions to customers, focusing primarily on SMBs.
• Develop and maintain training materials, including presentations, handouts, and guides.
• Customize training sessions to meet the specific needs and goals of different customer segments.
• Collaborate with Product Managers, Product Marketing Managers, and Customer Success teams to ensure training content is current and relevant.
• Monitor and assess training effectiveness through feedback and performance metrics.
• Provide post-training support and resources to customers.
• Stay updated on industry trends and best practices in live training and customer education.
• Assist in the development of online training resources and self-service materials as needed.
• Establish solid rapport and working relationships with all external and internal stakeholders.
• Conduct needs analyses and advise customers on training pathways and 'train-the-trainer' best practices.
• Measure and report on training effectiveness for continuous improvement.

What You Bring to the Team:

• Minimum of two years' experience delivering live training sessions in a SaaS environment.
• Strong presentation, facilitation, and public speaking skills.
• Expertise in adult learning principles and methodologies.
• Strong organizational and time management skills.
• Strong project management skills and the ability to manage multiple projects simultaneously.
• Ability to engage and interact with diverse audiences.
• Excellent written and verbal communication skills.
• Ability to adapt training content to different learning preferences and customer needs.
• Experience with tools like Zoom, Docebo, polling, and other virtual training and in-class engagement platforms.
• Familiarity with LMS, LCMS, LXP platforms, and utilizing these platforms to maximize knowledge retention across asynchronous and synchronous modalities.
• Ability to set KPIs, analyze data to derive meaningful insights, and provide recommendations that align with customer goals.
• Excellent customer service experience.
• Team player and a strong relationship builder.
• Ability to conduct business in virtual and hybrid environments, working with multiple geographically dispersed teams.
• Experience in cross-functional collaboration to drive continuous improvement.
• Desire to work in a fast-paced environment.
• Training certification preferred.
• Experience in a health-related field is considered an asset.
• Bilingual French/English is considered an asset.

Location and Travel Requirements:

AlayaCare supports a flexible hybrid working model, expecting employees to have a regular in-office presence at their closest office location while offering flexibility for some remote work.

What Makes AlayaCare a Great Place to Work:

• Recognized as one of Canada's Top Growing Companies and a Deloitte Technology Fast 50 awardee.
• Equity in a well-funded, high-growth company.
• Hybrid working models with creative office spaces.
• Virtual and onsite social events for employees centered around collaboration, learning, and fun.
• Comprehensive group benefits program, including telemedicine.
• Employee expense program for health, wellness, and professional development.
• Parental leave top-up program.
• Flexible vacation policy and a Wellness Day program for extra time to recharge.
• Paid Volunteer Time Off Program.
• Career growth and learning opportunities.
• A culture of transparency, collaboration, and innovation.

If this sounds like the perfect job for you, apply today. If not, feel free to share this opportunity with someone who would be a great fit!

To explore AlayaCare further, visit our website at www.alayacare.com.

Better outcomes, better belonging

Our team members are unique—like our products and the customer groups we serve. AlayaCare employees bring diverse strengths, perspectives, and experiences to their roles, enabling better care.

We are committed to fostering a people-centric culture where employees belong and feel heard. All qualified applicants will receive equal consideration.

If you require accommodation during the recruitment process, please contact [e-mail].