Customer Development Manager

Since our beginnings at Dr. Oetker, we have been breaking new ground. With pizza, cake, and desserts, as well as digital platforms and services – quality and an innovative spirit set us apart.

What awaits you? It's up to you! At Dr. Oetker, you can actively shape the future – both yours and ours. We want to be part of something bigger. Don't you?

JOIN THE TASTE.

The Customer Development Manager (CDM) is responsible for delivering customer portfolio net sales, profit and share objectives through the best-in-class execution of joint-business planning principles, advanced forecasting, revenue management, and category thought leadership. CDMs build expertise with external account teams (senior management, merchandising, marketing, supply chain) as well as synchronize internal cross-functional teams to deliver company objectives. A strong work ethic and entrepreneurial common sense approach to problem solving are essential to success. The candidate should be familiar with working in a lean, fast-paced, results-oriented environment where mutual respect and support are critical to professional growth.

Your Future:

• Effectively build rapport at all levels of the customer to fully understand their business, strategies, and the overall marketplace.
• Lead assigned customer(s) in achieving the annual operating plan/budget (revenue and share growth) through best-in-class management of Merchandising, Assortment, Promotion, Pricing, and Shelving:
• Develop and implement a Joint Business Plan (JBP) approach with assigned customer(s) and build/maintain a 52-week annual plan for Dr. Oetker categories.
• Secure promotional support including bookings, displays, loyalty programs, and customer marketing events.
• Partner and leverage assigned customer(s) eCommerce route to market ensuring Dr. Oetker availability and presence in this emerging channel.
• Implement Dr. Oetker Canada eCommerce best practices and find incremental opportunities to grow and limit cannibalization.
• Analyze and recommend strategic activities (e.g. high/low vs. EDLC).
• List new innovation, close current listings, and address distribution gaps.
• Secure promotional and consumer programs initiated by brand group/trade marketing initiatives.
• Lead the implementation of the Customer Playbook (pricing and promotion strategies) in line with Dr. Oetker Customer Management Principle.
• Understand and leverage data & insights (Nielsen, Customer POS) to positively impact business results and identify emerging trends/address areas of opportunity and risk.
• Track, analyze, and evaluate business performance and provide recommendations to achieve customer and internal targets.
• Own forecasts (revenue & trade), risks, and opportunities in accordance with Dr. Oetker standard operating procedures for assigned customer(s).
• Work with Field Sales to effectively manage retail execution of all category objectives for the customer.

Your Strengths:

• University Degree – Business education preferred.
• 5 years of CPG sales experience.
• Exceptional interpersonal, communication, and presentation skills.
• Self-management and organizational skills.
• Creative thinking, analytical and problem-solving skills.
• Ability to work independently as well as part of a team.
• Ability to “think on one’s feet” and make decisions independently in a fast-paced environment.
• Focused on value-added selling.
• Leadership and professional maturity.
• Category Management Expertise.
• Valid driver’s license.
• Proficiency in Excel & Computer Skills.

Are you intrigued? Perfect. Then we look forward to your online application. Just click on the "Apply now" button, and you're good to go.

Dr. Oetker is an equal opportunities employer. We continuously work to shape and live a corporate culture where everyone feels welcome. At Dr. Oetker, your personality and qualifications are what count. Not gender, nationality, ethnic or social background, religion, disability, age or sexual orientation, and identity.