Customer Data and Report Analyst

Hydro One; Markham; On-site; CAD 82,000 - 94,000; Part time

Job summary

Hydro One is seeking a Process and Reporting Analyst to support business process development, reporting, and CRM system initiatives within Customer Experience. You will help optimize SAP, MS Dynamics CRM, and SharePoint usage while gathering data for planning and dashboards.

The role emphasizes UAT coordination, data integrity, and stakeholder collaboration, with a focus on improving customer relations and regulatory reporting. This is a 16-month rotation in Markham, Ontario.

Qualifications

• Requires knowledge of project management and methodologies to develop business plans/processes, management reporting and regulatory submissions.
• Requires a good knowledge of English in the preparation of analytical reports and to prepare presentations.
• Typically gained through 4 years of University education in the appropriate field.

Responsibilities

• Assist in the development and continuous improvement of business processes to meet ongoing and future business needs.
• Assist in the implementation of initiatives to optimize SAP, MS CRM and SharePoint use of data to facilitate the effective management of customer relations.
• Coordinate with line of businesses on CRM system requirements, draft business requirements, stakeholder and coordinate with Business IT for development.
• Utilize existing Data systems to gather and consolidate information to produce a variety of business information for business planning, forecasting, performance reports, compliance reports and dashboards.
• Assist in the design and modification of CRM and SharePoint structure to reflect on-going changes in business requirements and improvements to users.
• Assist with the development, analysis, and preparation of reports to meet business, financial and regulatory needs and other relevant corporate requirements.
• Develop, monitor and analyze commitments scorecards, performance reports and milestones within processes.
• Participate in governance activities to ensure compliance with internal and external requirements.

Skills

Process improvement

Reporting

CRM systems

Data analysis

Stakeholder communication

Education

Bachelor's degree in Business or IT

Tools

MS Dynamics CRM

SAP

SharePoint

MS Office

VBA

Job description

52253 - Markham - Rotation - 16 Months

Hiring salary range: $3,610.06 - $4,139.80 / Bi-weekly

Hiring salary range: $1,001.66 - $1.9876 / Bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function

Assist the Process and Reporting Manager in business process development, reporting, SharePoint administration and CRM related initiatives within the Customer Experience organization.

Job Description

• Assist in the development and continuous improvement of business processes to meet ongoing and future business needs. Provide recommendations to key stakeholders regarding process and reporting issues.
• Assist in the implementation of initiatives to optimize SAP, MS CRM and SharePoint use of data to facilitate the effective management of customer relations.
• Coordinate with line of businesses on CRM system requirements, draft business requirements, stakeholder and coordinate with Business IT for development. Facilitate User Acceptance Test (UAT) and feedback sessions prior to implementation.
• Utilize existing Data systems to gather and consolidate information to produce a variety of business information for business planning, forecasting, performance reports, compliance reports and dashboards.
• Assist in the design and modification of CRM and SharePoint structure to reflect on-going changes in business requirements and improvements to users.
• Assist with the development, analysis, and preparation of reports to meet business, financial and regulatory needs and other relevant corporate requirements.
• Develop, monitor and analyze commitments scorecards, performance reports and milestones within processes. Recommend improvements that will enhance the overall achievement of performance and ultimately improve customer satisfaction. 8.Monitor and assist quality assurance program related to processes and data. Be responsible for data integrity and validation associated with databases, including identification and resolution of issues. Provide and augment the data processes as required.
• Participate in and provide assistance to governance activities to ensure compliance with internal and external requirements.
• Assist in the review of processes and procedures to ensure that all planning, forecasting, budgeting and reporting requirements are met and modified as required to meet business and financial needs.
• Develop relationships with internal organizations, to ensure adherence to commitments scorecard and collaborative relationship
• Perform other duties as required.

Education

Requires knowledge of business administration, computer and financial concepts to perform business and data analysis and prepare studies and financial inputs.

Selection Criteria:

• Requires knowledge of project management and methodologies to develop business plans/processes, management reporting and regulatory submissions.
• Requires a good knowledge of English in the preparation of analytical reports and to prepare presentations.
• This knowledge is considered to be normally acquired through the completion of 4 years of University education in the appropriate field.

Experience

• Requires experience in a business environment to be familiar with the preparation of analytical reports, business planning, forecasting, budgeting and business practices.
• Requires experience in participating in cross-functional teams.
• Requires experience with various software applications such as Microsoft (MS) Dynamics CRM, SAP, SharePoint MS-Office Suite and VBA.
• A period of over 2 years, up to and including 4 years, is considered necessary to gain this experience.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail] . Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: November 09. 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here .

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.