Customer Care Technician

Marcon; City of Langley; On-site; CAD 60,000 - 80,000; Full time

Job summary

Marcon is seeking a skilled Construction Customer Care Technician to manage building issues and lead service resolution efforts in a team-oriented environment. Candidates should have substantial knowledge of construction practices and demonstrate strong problem-solving and communication skills. This role offers competitive hourly pay, excellent benefits, and opportunities for team collaboration.

Benefits

Excellent family health benefits

RSP matching

Employee recognition programs

Qualifications

• Experience in residential construction and customer care.
• Ability to lead a team and take initiative.
• Excellent communication skills with customers and trades.

Responsibilities

• Attend scheduled service appointments and maintain service files.
• Perform inspections, document issues, and communicate with trades.
• Lead a team to resolve warranty and service items.

Skills

Knowledge of residential wood frame and concrete construction

Skilled in carpentry, millwork, drywall, and painting

Problem-solving skills

Time management skills

Team player

Tools

Basic software applications

Job description

Marcon is seeking a Construction Customer Care Technician experienced with investigating and assessment of building issues, such as envelope, structural, electrical, mechanical, hvac and other warranty items as needed. The successful candidate will lead a team to resolve service and warranty items. Knowledge of the 2-5-10 BC New Home Warranty is an asset.

About Marcon

Many people will spend their lives in a Marcon home, so we have to build it right, every time. Founded in 1985, Marcon is an established real estate company specializing in acquiring, developing, building and managing properties across Metro Vancouver. A focus on quality and craft is what the business was built on, giving us a trusted name in the construction community. These principles have remained a focus as we’ve expanded into the real estate development and operations space, managing our own projects from conception through to execution, completion, and more recently ongoing management.

We have a commitment to providing elevated experiences at every touch point between our people, our buildings, and our communities. None of this is possible without a hardworking team, working together, to make it all happen. That’s why we’re looking for people who are eager to join an intelligent and motivated team to create something bigger than themselves and build communities that will impact a neighbourhood in infinite ways.

About The Role

• Schedule and attend service appointments assigned by the CC Management Team
• Maintain, update and close service files in a timely manner using Marcon’s online Customer Care Program
• Perform related service work as required
• Correspond and follow up with trades on service files as required
• Complete and sign a Marcon Purchase Order for any purchases or trade work required (upon pre-approval by CC Management Team)
• Maintain a daily log of time spent on activities for accurate data collection and billing
• Complete detailed inspection reports for identified building common area issues
• Ensure proper care and maintenance of Marcon equipment and tools
• Regular communication with the Customer Care Team to ensure prompt response to service files
  
  

About You

• Considerable knowledge of residential wood frame and concrete construction
• Skilled in the standard practices, methods, materials, and tools for carpentry, millwork, drywall, and painting
• Knowledge of the occupational hazards and safety precautions of the trade
• Computer, internet, and knowledge of basic software applications required
• Excellent time management and problem-solving skills
• Professional and courteous engagement with customers and trades
• Ability to lead, takes initiative
• Team player, flexible and positive attitude
• Quality workmanship and detail oriented
• May be required to work O/T or weekends from time to time
  
  

What We Offer

Marcon is committed to building an inclusive, inspired, high performance team culture, where our Core Values of Safety, Integrity, Teamwork, Passion, and Excellence guide how we show up every day. If you are at the top of your game or want to find an environment to push you to it and if you want to find like-minded teams that strive for innovation and continuous improvement, we want to hear from you! Our competitive compensation package has been designed to reward our employees’ skills, competencies and performance that align with our culture. The compensation range for this role is $35/hour to $45/hour, depending on candidate experience and qualifications. Coupled with this base salary, we offer excellent family health benefits, RSP matching, employee recognition programs and plenty of opportunity to socialize, have fun and build genuine relationships.

If you are an enthusiastic and hard-working individual who is interested in being a part of our team, then we want to hear from you!