Customer Care Supervisor (Calgary or Edmonton)

WD Co-Auto; Edmonton; On-site; CAD 55,000 - 75,000; Full time

Job summary

WD Co-Auto recherche un Superviseur de Service Client à Calgary ou Edmonton pour diriger une équipe soucieuse du service client. Vous serez responsable de la création d'une structure de service, du support opérationnel aux comptes ruraux et de l'établissement de relations de qualité. Ce poste offre une opportunité de contribuer à la croissance et à l'impact de notre entreprise auprès des concessions automobiles à travers le Canada.

Benefits

Salaire compétitif basé sur l'expérience

Assurance dentaire et de santé

Assurance vie

Congés payés

Programmes d'achat pour employés

Qualifications

• Expérience avérée en service client, saisie de commandes et ventes internes.
• Excellentes compétences en communication et établissement de relations.
• Esprit stratégique avec une capacité à gérer les opérations.

Responsibilities

• Gérer une équipe performante et fournir un support aux membres.
• Créer une structure pour un service exceptionnel incluant la gestion des commandes.
• Mentorer l'équipe et collaborer avec différents départements.

Skills

Communication

Organization

Analytical Skills

Relationship Building

Proactivity

Strategic Mindset

Job description

Customer Care Supervisor (Calgary or Edmonton)

Join WD Co-Auto as a Customer Care Supervisor in Calgary or Edmonton.

WD Co-Auto is seeking a driven and strategic Customer Care Supervisor to enhance our client care and inside sales operations.

Responsibilities include:

• Managing a high-performing team providing support to members and internal teams.
• Creating a structure for exceptional service, including answering calls, managing orders, providing quotes, and coordinating logistics.
• Supporting rural accounts and maintaining strong relationships.
• Acting as a knowledge base for field sales reps, answering questions, and providing product information.
• Reporting to the Vice President and shaping the future of the customer care and inside sales team.
• Overseeing daily operations, mentoring the team, and collaborating across departments.

Qualifications:

• Proven experience in customer service, quoting, order entry, inside sales, and project coordination.
• Excellent communication and relationship-building skills.
• Proactive, strategic mindset, and ability to scale operations.
• Strong organizational and analytical skills.
• Experience in the dealership industry is a plus but not required.

Benefits:

• Competitive salary based on experience.
• Benefits including dental, health care, life insurance, paid time off, and employee purchase programs.

About WD Co-Auto:

We support automotive dealerships across Canada. Join us to make an impact and grow your career.

Location: Calgary or Edmonton, AB