Customer Care Specialist M / W

Dayuse.com; Montreal; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading company in hotel booking is seeking a dynamic Customer Care Specialist in Montreal. This role involves managing relationships with clients and hotel partners, ensuring high satisfaction and effective communication. Ideal candidates are bilingual, have hospitality experience, and are skilled with internet tools. Join a fast-paced team with opportunities for growth and a comprehensive healthcare plan.

Benefits

Comprehensive healthcare plan

Career opportunities

Remote working options

Qualifications

• Experience in hospitality (front desk, guest relations) is ideal.
• Familiarity with North American business culture.

Responsibilities

• Liaise between guests and hotels, managing reservations and inquiries.
• Deliver high guest satisfaction and moderate hotel partner exchanges.
• Collaborate with account managers to optimize partner performance.

Skills

Communication

Diplomacy

Bilingual (English and French)

Tools

Google Suite

Microsoft Office

Excel

Job description

Dayuse opens the doors of hotels during the day to live life to the fullest. Upgrade your daily routine, share special occasions or live in the moment : there are as many possibilities as there are hotels to discover for a few hours, close to you! Transforming hotels into living spaces is Dayuse’s aim, while making this new lifestyle trend increasingly more accessible in 28 countries with over 8,500 hotel partners. The global platform for booking daytime hotel experiences has generated nearly half a billion dollars in business for its partners since its inception.

Our Customer Care Department is looking for a dynamic, motivated Customer Care Specialist based in our office in Montreal to contribute to the development of our presence across our European market. This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following :

Liaise between the guest and hotels : modification of reservations, handling special requests and inquiries by phone and e-mail

Coordination of reservation requests including eventual book-out situations

Processing reviews, complaints, and claims via several online tools and CRMs

Deliver a high level of guest satisfaction management (we offer a 100% response service)

Moderation of hotel partner exchanges (availabilities, new property pictures, offer improvement etc.)

Constant collaboration with account managers to optimize and improve the performance of a vast partner portfolio

Building productive commercial relationships with accommodation partners across multiple markets and cities around the world : from Italy and beyond!

Preferred Experience

You are fully fluent English and French

You have experience / familiarity with North American business culture

You have an excellent communication and sense of diplomacy

Hospitality experience desired : front desk, guest relations, or reception is ideal

You are ease with internet tools including Google Suite, Microsoft Office, Excel etc

You are dynamic, reactive, and able to prioritize busy workloads

You'll get :

Contract : Full time permanent position (CDI)

fixed compensation variable compensation

Start : ASAP

Schedule : Shift hours : weekends until 6 pm (1 / 2 month) and weekdays until 6 pm or 9 pm depending on the shift

Days off : one month : 2 days during the weekends and the other month : 2 weekdays, depending on the shift

Location : Montreal

Remote working 2 days / week after 6 weeks ideally but open to full remote

The package includes a comprehensive healthcare plan

Career opportunities in a fast-paced, rapidly growing environment!

Recruitment Process

Recruitment process

HR Call Interview

Interview with Head of Customer Care

Language test in English and French

In compliance with GDPR regulations in place, DAYUSE commits to only collecting information relevant for recruitment purposes and retaining this information for a finite period of time. By applying for this job offer, the candidate agrees to give his legal consent for the transmission of his personal information.

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