Customer Care Specialist

Pathways; Canada; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A fast-growing siding company, Pathways, is looking for a Customer Care Specialist. This role involves engaging with customers, providing exceptional service, and resolving issues effectively. Ideal candidates will have experience in customer service, excellent communication skills, and the ability to multitask. Pathways offers a supportive work environment with competitive pay and opportunities for growth.

Benefits

Health insurance

Paid time off

Opportunity for advancement

Flexible work from home options

Qualifications

• Previous experience in customer service, hospitality, or related roles is preferred.
• Proficiency in using customer support software and systems is required.
• Must have a broad availability to accommodate shifts.

Responsibilities

• Engage with customers in a friendly and professional manner, actively listening to their needs.
• Provide prompt assistance to customers, addressing inquiries and resolving issues.
• Coordinate meetings for the project management team.

Skills

Customer service experience

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

Customer support software

Job description

Future Opening: Customer Care Specialist

• 36-hr work week for a healthy work/life balance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Are you passionate about delivering top-notch service and quality? Do you love connecting with people and driving business growth? Are you energized by helping others and solving problems? If you have a strong desire to learn, grow, and contribute to success, we’d love for you to join our vibrant and thriving team at Ideal Siding.

At Ideal Siding, exceptional customer service is at the heart of what we do. We are currently looking for an enthusiastic individual who is committed to providing outstanding customer experiences. As part of our team, you’ll engage with customers, understand their needs, and guide them in the right direction. Your clear communication, active listening skills, and empathy will play a crucial role in creating positive interactions and building strong relationships. In our fast-paced environment, attention to detail and the ability to multitask are essential.

Ideal Siding, a provider of high-quality siding solutions, is excited to welcome a dedicated Customer Care Specialist to be the first point of contact for our valued customers.

Key Responsibilities:

• Engage with customers in a friendly and professional manner, actively listening to their needs and concerns.
• Provide prompt and accurate assistance to customers, addressing their inquiries and resolving issues effectively.
• Collaborate with internal teams to ensure timely resolution of customer concerns and provide updates as needed.
• Maintain detailed records of customer interactions and transactions for reference and future follow-up.
• Continuously identify opportunities for improvement in processes and customer service delivery.
• Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
• Coordinate and schedule meetings for our team of project managers, ensuring efficient planning and timely updates.
• This will be a hybrid role. To work from home, you must have a fast-speed internet connection. Reliability will be key.

Qualifications and Skills:

• Previous experience in customer service, hospitality, or related roles is preferred.
• Previous experience working with a US customer database is preferred.
• Must have proficiency in using customer support software and systems.
• Must have a broad availability to accommodate shifts between 5:00 AM to 7:00 PM, with occasional Saturdays.
• Strong passion for delivering exceptional quality of service.
• Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
• Empathy and strong problem-solving skills to effectively address customer needs and resolve issues.
• Ability to work collaboratively in a team environment, sharing ideas and contributing to a positive work culture.
• Proactive and adaptable mindset to handle changing customer demands and priorities.

Who are we?

Ideal Siding is the fastest-growing siding renovation company in North America, with 85+ locations across Canada and the US.

Our Mission is that every homeowner in North America has access to reliable, affordable, and professional siding renovation services.

Our values are:

#1 Openness: transparency, communication and accountability are what fuels us!
#2 Being helpful: we are in the business of serving people and finding an ideal solution for the customer.
#3 Hard work: this is our secret sauce. We strive to constantly out-work, out-maneuver, and out-think our competitors so we can deliver.

If you are passionate about delivering exceptional customer service and want to be part of a team that values teamwork and excellence, we would love to hear from you. Ideal Siding provides a great working environment with an opportunity to grow within the company. We value our employees and offer competitive compensation, benefits, and a supportive work environment.

To apply, please submit your resume and a brief cover letter highlighting your relevant experience and why you would be a great fit for this role.
Note: Only shortlisted candidates will be contacted for an interview. We appreciate your understanding.

We are looking forward to hearing from you!
Ideal Siding Team

Flexible work from home options available.

Compensation: $19.00 - $22.00 per hour

Ideal Siding is the fastest-growing siding company in North America. We have gathered experience from over a dozen successful siding companies and found a way to improve customer service, labour wages and the price that the homeowner is paying to get the siding replaced.

We’re more than a fast-growing franchise; we’re a collective of skilled professionals who share a dedication to excellence, collaboration, and a vision for what siding can mean to our clients and communities. We’re passionate about every project, from small repairs to high-end renovations, because we know that the work we do transforms homes and enhances lives.

We know that our success is built on the dedication and talent of each team member. That’s why we’re committed to creating a workplace where you’re valued, supported, and encouraged to bring your best every day.

Ideal Siding is committed to providing a workplace free from discrimination or harassment. We expect every member of our community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included, and is afforded the respect and dignity they deserve. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

Apply with Indeed

(if you already have a resume on Indeed)

Or apply here.

* required fields

First Name *

Last Name *

Email *

Phone *

Yes, Text Me!

I want to get text messages for this job from Ideal Siding.

Do you have experience working in a high-volume call environment? How many years? *

Are you located in the Metro Vancouver area? *

Highest level of education *

Are you legally authorized to work in Canada? *

Referral code from a current employee If no code provided, add their name instead.