Customer Care Representative - Tsawwassen, BC

Connect Hearing Canada; Delta; On-site; CAD 60,000 - 80,000; Full time

Job summary

A company dedicated to hearing care solutions is seeking a Customer Care Representative in Delta. The role involves delivering exceptional customer service, managing client accounts, and supporting clinic operations. Ideal candidates should possess strong communication and customer service skills, paired with a willingness to learn. The position offers a competitive hourly wage, benefits from day one, and opportunities for professional growth within a supportive environment.

Benefits

Extended Health Benefits

3 Weeks Vacation

Quarterly Bonus Eligibility

Education Sponsorship

Qualifications

• Strong communication and customer service skills.
• Experience or willingness to work on accounts receivable.
• A 'Can-Do' attitude and a passion for learning.

Responsibilities

• Providing exceptional customer service in person, over the phone, and by email.
• Scheduling appointments and managing client accounts.
• Assisting with device cleanings and minor repairs.

Skills

Communication Skills

Customer Service

Problem-solving

Job description

Join to apply for the Customer Care Representative - Tsawwassen, BC role at Connect Hearing Canada

Join to apply for the Customer Care Representative - Tsawwassen, BC role at Connect Hearing Canada

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?

Are you passionate about providing customer service that exceeds expectations?

If so, we think you belong here at Connect Hearing as a Customer Care Representative !

This is a 6 month contract with possibility of extention!

Who we are :

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Reporting to : Regional Clinic Manager

A day in the life of a Customer Care Representative involves :

• Providing exceptional customer service in person, over the phone and by email
• Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third-party billing operations
• Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!

What you get in return :

• 20 dollars / hour starting wage based on full-time employment
• Extended Health Benefits Package from day one
• 3 weeks vacations to start, increasing with tenure
• 6 days of personal time in your first year
• Additional days off, including your Birthday!
• Monday – Friday (business hours)
• Eligible for Quarterly Bonus
• Growth and development opportunities including education sponsorship

We'd love to hear from you if :

• You possess strong communication and customer service skills
• You have experience or would enjoy working on and reconciling accounts receivable
• Your aligned with our value of helping others
• You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

Don't think you meet the criteria?

If you’re willing to go all in and learn, we'd still love to hear from you!

Apply today, we look forward to reviewing your application!

More About Us :

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products : but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves – they create sense

ConnectHearingCanada

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Customer Service

Medical Equipment Manufacturing

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