Customer Care Representative - FT Contract

Sonova; Edmonton; On-site; Full time

Job summary

Join a leading company in hearing care as a Customer Care Representative in Edmonton. This role offers a 12-month contract with the possibility of extension, providing exceptional customer service and managing client accounts. Enjoy a competitive wage, benefits from day one, and opportunities for growth in a supportive environment.

Benefits

Extended Health Benefits Package

3 weeks of vacation

6 days of personal time

Quarterly Bonus eligibility

Education sponsorship

Qualifications

• Strong communication and customer service skills.
• Experience with accounts receivable preferred.

Responsibilities

• Provide exceptional customer service in person, over the phone, and by email.
• Schedule appointments and organize files for Hearing Care Professionals.
• Manage and maintain client accounts.

Skills

Communication

Customer Service

Job description

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?

Are you passionate about providing customer service that exceeds expectations?

If so, we think you belong here at Connect Hearing as a Customer Care Representative!

This is a 12-month contract with the possibility of extension!

Who we are:

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Working Location: Edmonton, AB

Reporting to: Regional Clinic Manager

A day in the life of a Customer Care Representative involves:

• Providing exceptional customer service in person, over the phone, and by email
• Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third-party billing operations
• Assisting with cleanings and minor in-clinic device repairs – don’t worry, training provided!

What you get in return:

• $20/hour starting wage based on full-time employment
• Extended Health Benefits Package from day one
• 3 weeks of vacation to start, increasing with tenure
• 6 days of personal time in your first year
• Additional days off, including your birthday!
• Monday – Friday (business hours)
• Eligible for Quarterly Bonus
• Growth and development opportunities including education sponsorship

We'd love to hear from you if:

• You possess strong communication and customer service skills
• You have experience or would enjoy working on and reconciling accounts receivable
• You align with our value of helping others
• You have a "Can-Do" attitude, love to learn, and are passionate about growing your knowledge

Don't think you meet the criteria?

If you’re willing to go all in and learn, we'd still love to hear from you!

Apply today; we look forward to reviewing your application!

More About Us:

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics, and AudioNova – Sonova develops, manufactures, and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. Our talented and committed employees worldwide contribute to something greater than themselves – they create a better future for hearing health.