Customer Care Representative and Warehouse Order Picker

Pan Pacific Pet; Alberta; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading pet supply company in Alberta is seeking a Warehouse Order Picker. Responsibilities include picking orders, customer care, and participation in training for order fulfillment. The ideal candidate is a self-starter with strong telephone and data entry experience. This role offers on-the-job training and requires the ability to handle customer orders in a fast-paced environment.

Qualifications

• Self-starter requiring minimal supervision.
• Strong experience in telephone and data entry.
• Ability to handle customer orders and initiate follow-up communication.

Responsibilities

• Participate in training for order fulfillment and receive certification on power equipment.
• Work with customer orders, respond to questions & concerns, and support the sales team.
• Work with the customer care team in a fast-paced environment.

Skills

Self-starter

Telephone experience

Data entry experience

Project completion

Ability to handle customer orders

Flexibility with priorities

Job description

Overview

Warehouse Order Picker - We provide on the job training for order fulfillment, and we can certify you on any power equipment you would use in a typical warehouse environment. Some job duties include picking orders with a RFI scan gun and palletizing, lifting up to 50 lbs, some picking is at considerable height, in a freezer environment and operating pallet jack.

Customer Care

Candidate must be a self-starter, requiring minimal supervision and possess strong telephone and data entry experience. Working with and handling customer orders, questions & concerns. Initiates communication with customers for follow up when necessary. Provides support for the sales team and our numerous vendor representatives. Must be able to take projects or tasks to completion.

Responsibilities

• Warehouse Order Picker duties: participate in on the job training for order fulfillment and receive certification on power equipment used in a typical warehouse environment. Perform picking of orders with an RFI scan gun and palletizing; lift up to 50 lbs; some picking at considerable height; work in a freezer environment; operate pallet jack.
• Customer Care duties: work with customer orders, respond to questions & concerns, initiate follow-up communication with customers when necessary, and provide support for the sales team and vendor representatives. Take projects or tasks to completion.
• Work with the rest of the customer care team in a fast-paced environment.

Qualifications

• Self-starter with minimal supervision
• Strong telephone and data entry experience
• Ability to handle customer orders, questions & concerns; initiate follow-up communication
• Ability to take projects or tasks to completion
• Flexible with changing priorities and ability to shift from task to task quickly