Customer Care Representative (6 month Contract)

Core-Mark Canada; Milton; On-site; CAD 36,000 - 42,000; Full time

Job summary

A leading company in food distribution seeks a Customer Care Representative for a 6-month contract. You'll be responsible for managing customer queries and ensuring a positive experience. Ideal candidates possess excellent communication skills and call center experience. Join a supportive and inclusive environment at Core-Mark Canada.

Benefits

Growth opportunities

Safe and inclusive working environment

Qualifications

• Call center experience is required.
• Typing speed of 40 WPM is necessary.
• Ability to solve practical problems.

Responsibilities

• Responding to customer inquiries via phone and email.
• Managing customer requests and maintaining records.
• Entering information accurately into the computer systems.

Skills

Communication

Problem Solving

Data Entry

Microsoft Office

Job description

Job Description

We Deliver the Goods:

• Growth opportunities performing essential work to support food distribution
• Safe and inclusive working environment, including culture of rewards, recognition, and respect.
• 6 month contract role
  
  

Position Summary

As a Customer Care Representative, you will ensure that proper care is taken at every touch point of the customer experience. You will resolve routine customer inquiries while providing efficient service through timely responses to in-person, telephone, and mail requests. A successful candidate will be able to address the needs of customers and properly channel inquiries; guaranteeing we put our customers first and that every account matters.

Address: 8030 Esquesing Line, Milton, ON L9T 6W3

Schedule

• Training Hours: Monday through Friday 8:00AM - 4:30PM
• Regular Hours: Monday through Friday, 9:30AM - 6:00PM
  
  

Pay: $19.00 per hour

Position Responsibilities

• Responding to telephone, written, and in-person inquiries, requests, and concerns from customers.
• Informing customers of unit prices, shipping dates, anticipated delays, and additional information.
• Filing and running reports as needed.
• Processing customer shorts, mis-picks, and credits.
• Conducting account research and resolving problems.
• Channeling customer inquiries to appropriate departments and documenting customer contacts.
• Assuring that appropriate records are maintained, and reports are prepared.
• Resolving customer requests for adjustments to orders and billing.
• Entering and retrieving a variety of information using the computer terminal.
• Assisting customers in the ordering process.
• Maintaining current knowledge of pricing and product availability.
• Understanding, interpreting, and explaining company procedures related to products and pricing.
• Performing other related tasks and duties as assigned.
  
  

Skills & Experiences

• Excellent communication skills.
• Ability to add/subtract two-digit numbers and to multiply/divide with 10’s and 100’s.
• Ability to solve practical problems and deal with a variety of concrete variables in situations.
• Ability to perform detailed data entry work accurately and efficiently within deadlines.
• Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.
  
  

Qualification

• Call center experience is required.
• Must be able to type 40 WPM (words per minute) - typing test required.
  
  

Company Description

Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry. With a reputation for empowering customers, employees, and communities, Core-Mark has become the largest, most comprehensive marketer of consumer goods in North America — offering a full range of products, programs, and solutions to convenience operators across the U.S. and Canada.

Awards and Accolades

Core-Mark is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a HR representative.