Customer Care Representative - #2025-10331 (reqID)

DynaCare Inc; Edmonton; Remote; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Care Representative to join their dynamic team. In this full-time remote role, you will play a crucial part in ensuring timely communication with health care providers and delivering exceptional service to clients. You'll thrive in a supportive environment that values your growth and career development. With a focus on health and wellness solutions, this opportunity allows you to make a meaningful impact while being part of a diverse and collaborative workforce. If you are passionate about helping others and possess strong communication skills, this could be the perfect role for you.

Benefits

Health and wellness benefits program

RRSP match benefits

Employee stock purchase program

Collaborative and diverse workforce

Internal mobility opportunities

Qualifications

• Minimum 1 year experience in an outbound customer contact environment.
• Strong communication skills and attention to detail are essential.

Responsibilities

• Assist in locating & contacting health care providers for records.
• Ensure compliance with insurance carriers and medical facilities.
• Demonstrate exceptional customer service while handling calls.

Skills

Strong communication skills

Customer-centric approach

Attention to detail

Problem-solving

Multitasking

Research skills

Bilingual (French and English)

Medical terminology knowledge

Education

High School Education Degree / diploma

Tools

MS Office Suite

In-house software

Job description

Job Posting: Customer Care Representative

PLEASE NOTE - This role is scheduled with a start date at the end of April 2025

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Customer Care Representative?

Why Dynacare is an amazing place for YOU:

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

This is a remote full-time 12-month contract Monday to Friday 10-6 MST.

What YOU will be doing

• Assist in locating & contacting applicants’ health care providers to obtain records for insurance purposes.
• Ensure orders contain all the Health Care provider’s requirements to allow a timely delivery of a completed report.
• Strong attention to detail on all orders to ensure efficient handling.
• Take ownership by troubleshooting and resolving potential issues and escalate as needed to ensure a timely and effective resolution.
• Collect pertinent details when there could be a delay in completion.
• Contact clinics via phone and/or fax to obtain the status of insurance reports.
• Capture & document all call and/or faxed updates accurately.
• Ensure payment details are accurate prior to issuing payment.
• Follow SOPs to ensure compliance with the various insurance carriers and medical facilities.
• Maintain quality while attaining daily targets.
• Demonstrate exceptional customer service while handling outbound calls.
• Any other tasks as assigned by Manager / Team Lead.

What YOU bring to the role

• High School Education Degree / diploma preferred (or related experience)
• Strong communication skills – written and spoken
• Quick learner
• Bilingual (French and English) mandatory for Quebec, an asset for the rest of Canada
• Minimum 1 year experience working in an outbound customer contact environment
• Technically proficient
• Proficiency in MS Office Suite with a strong ability to learn and adapt to new computer systems
• Ability to multitask while maintaining quality and reaching targets
• Medical terminology knowledge is an asset
• Customer-centric approach: Friendly & positive attitude, confident on the phone
• Able to work collaboratively and professionally in a fast-paced environment with competing deadlines
• Strong research skills to locate medical facilities and health care providers using the resources provided
• Ability to quickly document using in-house software
• Ability to work both autonomously & as a team
• Strong attention to detail, problem solver, and innovative thinker (think outside the box for solutions)

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.