Customer Care Representative

Sonova Group; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hearing care service provider in Winnipeg is seeking a Customer Care Representative to deliver exceptional customer service in a retail clinic environment. The role involves managing client accounts, scheduling appointments, and assisting with device repairs. You will benefit from a competitive wage, health benefits, and opportunities for growth. Strong communication skills and a customer-focused attitude are essential. Applications are encouraged even if you don't meet all criteria.

Benefits

$20 per hour starting wage

Extended Health Benefits

3 weeks vacation to start

Quarterly Bonus

Education sponsorship

Qualifications

• You possess strong communication and customer service skills.
• Experience with accounts receivable is a plus.
• A 'Can-Do' attitude and willingness to learn are important.

Responsibilities

• Providing exceptional customer service in person, over the phone and by email.
• Scheduling appointments and organizing files for the Hearing Care Professionals.
• Managing and maintaining client accounts while building relationships.

Skills

Strong communication skills

Customer service skills

Accounts receivable experience

Job description

Overview

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations? If so, we think you belong here at Connect Hearing as a Customer Care Representative!

Who we are:

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We\'re passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

This unique position requires travel around the Greater Winnipeg Area in support of our diverse clinic network. A vehicle is required.

Working Location: Winnipeg, Alberta

Reporting to: Regional Clinic Manager

Responsibilities

• Providing exceptional customer service in person, over the phone and by email
• Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third-party billing operations
• Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!

What you get in return

• $20 per hour starting wage based on full-time employment
• Extended Health Benefits Package from day one
• 3 weeks vacations to start, increasing with tenure
• 6 days of personal time in your first year
• Additional days off, including your Birthday!
• Monday – Friday (business hours)
• Eligible for Quarterly Bonus
• Growth and development opportunities including education sponsorship

We\'d love to hear from you if

• You possess strong communication and customer service skills
• You have experience or would enjoy working on and reconciling accounts receivable
• Your aligned with our value of helping others
• You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

Don\'t think you meet the criteria?

If you\u2019re willing to go all in and learn, we\'d still love to hear from you!

Apply today, we look forward to reviewing your application!

More About Us

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is a proud member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves – they create sense.

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