Customer Care Representative

Sonova Group; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A healthcare solutions provider is seeking a Customer Care Representative in Winnipeg. This role involves exceptional customer service, account management, and coordination with hearing care professionals. The ideal candidate will demonstrate strong communication skills and a willingness to learn. Competitive pay starts at $20/hour along with benefits and growth opportunities.

Benefits

Competitive wage starting at $20/hour

Extended Health Benefits

3 weeks vacation to start

Quarterly Bonus

Education sponsorship

Qualifications

• Experience in customer service or a related field preferred.
• Willingness to learn and grow in the role.

Responsibilities

• Provide exceptional customer service in person, over the phone and by email.
• Schedule appointments and organize files for Hearing Care Professionals.
• Manage client accounts and build relationships with clients.
• Work with insurance companies for billing operations.
• Assist with cleanings and minor in-clinic device repairs.

Skills

Strong communication skills

Customer service skills

Accounts receivable reconciliation

Can-Do attitude

Job description

Overview

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We\'re passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Who we are

This unique position requires travel around the Greater Winnipeg Area in support of our diverse clinic network. A vehicle is required.

Working Location: Winnipeg, Alberta

Reporting to: Regional Clinic Manager

A day in the life of a Customer Care Representative involves:

• Providing exceptional customer service in person, over the phone and by email
• Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third-party billing operations
• Assist with cleanings and minor in-clinic device repairs – training provided

What you get in return

• 20 dollars/hour starting wage based on full-time employment
• Extended Health Benefits Package from day one
• 3 weeks vacations to start, increasing with tenure
• 6 days of personal time in your first year
• Additional days off, including your Birthday!
• Eligible for Quarterly Bonus
• Growth and development opportunities including education sponsorship

We\'d love to hear from you if

• You possess strong communication and customer service skills
• You have experience or would enjoy working on and reconciling accounts receivable
• Your aligned with our value of helping others
• You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

Don\'t think you meet the criteria?

If you’re willing to go all in and learn, we\'d still love to hear from you!

Apply today, we look forward to reviewing your application!

More About Us

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves – they create sense

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.