Customer Care Representative

RJ Young; Vaughan; On-site; CAD 60,000 - 80,000; Full time

Job summary

RJ Young is seeking a Customer Care Representative to provide exceptional service, handling inbound calls and email inquiries. Ideal candidates will possess a High School Diploma and experience in customer service, with skills in communication, multitasking, and problem solving. This full-time role operates in a professional office environment requiring flexibility in working hours from Monday to Friday.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Proficient PC and typing skills with ability to multitask through different applications/screen.
• Customer service experience preferred.

Responsibilities

• Field inbound calls in a professional manner.
• Respond to and resolve customer questions.
• Research possible solutions to customer issues.

Skills

Communication

Interpersonal Skills

Multitasking

Problem Solving

Education

High School Diploma

Job description

Join to apply for the Customer Care Representative role at RJ Young

2 days ago Be among the first 25 applicants

Join to apply for the Customer Care Representative role at RJ Young

Get AI-powered advice on this job and more exclusive features.

This range is provided by RJ Young. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

17.00 / hr - $20.00 / hr

Direct message the job poster from RJ Young

The Customer Care Representative will be responsible for answering incoming calls and responding to emails while providing excellent customer service to both internal and external customers.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Field inbound calls in a professional manner.
• Respond to and resolve customer questions.
• Research possible solutions to customer issues.
• Enter incoming service and supply requests.
• Follow up with customers when necessary.
• Perform other duties as directed by the Customer Care Manager.
• Customer focus - Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
• Problem solving - Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
• Adaptability - Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
• Attention to Detail - Taking responsibility for a thorough and detailed method of working.
• Empathy - Showing interest in other people's feelings, attitudes, and reasoning.
• Stress tolerance - Performing well when faced with pressure due to time frame, workload, adversity, disappointment, or opposition.
• Teamwork - Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.

Skills

• Communication – Verbal and written
• Interpersonal Skills
• Multitasking
• Problems Solving

Supervisory Responsibility

N / A

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, VOIP phone system, printers / copiers and other various technologies.

Physical Demands

Ability to sit at a computer for prolonged periods of time.

Position Type / Expected Hours of Work

Full time position. Monday-Friday 40 hours a week. Times vary between 7 am – 5 pm.

Travel

Required Education And Experience

• High School Diploma
• Proficient PC and typing skills with ability to multitask through different applications / screens.

Preferred Education And Experience

• Customer Service experience
• Experience in Microsoft applications (Outlook, Word, Excel, Teams)

AAP / EEO Statement

RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Customer Service

Technology, Information and Internet

Referrals increase your chances of interviewing at RJ Young by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified about new Customer Care Representative jobs in Nashville Metropolitan Area .

Customer Service Representative - State Farm Agent Team Member

Mount Juliet, TN $35,000.00-$50,000.00 1 year ago

Nashville Metropolitan Area $45,000.00-$55,000.00 1 month ago

Customer Service Representative - State Farm Agent Team Member

Hermitage, TN $40,000.00-$48,000.00 9 months ago

Franklin, TN $75,000.00-$120,000.00 1 day ago

Hermitage, TN $20.00-$23.00 18 minutes ago

Customer Service Representative - State Farm Agent Team Member

Remote Insurance Customer Service Representative (Unlicensed)

Customer Service Representative - State Farm Agent Team Member

Gallatin, TN $40,000.00-$50,000.00 8 months ago

Customer Service Representative (Full-time)

Customer Service Representative / Call Center

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

Create a job alert for this search

Customer Care Representative • Vaughan, York Region, Canada