Customer Care Representative

The Management Group; Vancouver; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading customer service provider in Metro Vancouver is seeking a Customer Care Representative (Spanish Preferred) to manage incoming calls and provide exceptional support. You will collaborate with the Relocation Manager and ensure customer satisfaction through effective communication. Ideal candidates will be bilingual in English and Spanish, organized, and able to multitask in a fast-paced environment. Competitive salary with generous benefits is offered.

Benefits

Exceptional training and career development

Competitive salary with benefits

Paid vacation and sick leave

401(k) and educational assistance

Qualifications

• Bilingual proficiency in English and Spanish is preferred.
• Strong organizational and multitasking skills.
• Excellent verbal communication and customer service abilities.

Responsibilities

• Assist and collaborate with Relocation Manager to enhance customer satisfaction.
• Provide customer service by greeting callers and guiding them.
• Manage messages and inquiries efficiently.
• Keep office running smoothly and maintain documents.
• Foster positive relationships with clients and colleagues.

Skills

Bilingual proficiency in English and Spanish

Strong organizational skills

Excellent verbal communication

Customer service abilities

Job description

Career Opportunities with The Management Group, Inc

Careers At The Management Group, Inc

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Title: Customer Care Representative (Spanish Preferred)

Schedule: Tuesday through Friday, 8:25 AM to 5:30 PM; Saturdays 8:55 AM to 4:00 PM

Are you a customer service professional ready to provide exceptional support as part of a collaborative team? Do you enjoy working in a fast-paced environment and excel at multitasking? If this sounds like you, we encourage you to apply!

As a Customer Care Representative, you will be at the heart of our operations, managing a multi-line telephone system and handling a high volume of incoming calls professionally and efficiently. Bilingual proficiency in Spanish is preferred and will help ensure every caller receives outstanding service, directing them to the appropriate personnel, department, or division with courtesy and accuracy.

Essential Duties and Responsibilities:

• Assist and collaborate with our Relocation Manager to streamline operations and enhance customer satisfaction.
• Provide top-notch customer service by greeting callers warmly and guiding them to their desired destination.
• Listen attentively to callers, anticipate their needs, and prioritize customer satisfaction at every turn.
• Manage messages effectively, ensuring prompt delivery to the right recipients.
• Offer basic rental information to prospective tenants and route inquiries to the appropriate team members.
• Keep our office running smoothly by operating various office equipment and managing the company's general email account.
• Maintain and update essential documents and forms, including our Relocation Policy and Procedure Manual.
• Provide administrative support to our Relocation Leasing Consultants and other team members as needed.
• Uphold our professional standards by maintaining a clean and welcoming reception area.
• Foster positive relationships with clients, customers, and colleagues through respectful and helpful interactions.

Qualifications:

• Bilingual proficiency in English and Spanish is preferred.
• Strong organizational and multitasking skills.
• Excellent verbal communication and customer service abilities.

What’s In It For You?

• Exceptional training and career development, ensuring you have the necessary skills to take you exactly where you want to go.
• Competitive salary plus a generous benefits package with two different medical plan options, as well as vision and dental group plans.
• Paid vacation, sick leave, and holidays.
• 401(k), educational assistance, and so much more!

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