Customer Care Representative

GL Worldwide; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A global insurance company based in Ontario is seeking a Customer Success Manager. You will provide unparalleled support to clients, ensuring fast responses and expert advice while working from home. Ideal candidates will have strong problem-solving skills and the ability to navigate customer concerns effectively. The role offers commission-based incentives and unlimited upskilling opportunities.

Benefits

Commission-based incentives

All-expensed travel incentives

Unlimited upskilling

Work from Home Arrangement

Fixed weekends off

Qualifications

• Experience in customer service or a related field.
• Strong communication skills for effective client interaction.
• Ability to handle complaints and provide solutions effectively.

Responsibilities

• Provide first-class assistance to clients and address concerns.
• Identify and resolve customer issues quickly and accurately.
• Advocate for product/service enhancements based on customer feedback.

Skills

Problem solving

Customer service

Communication

Troubleshooting

Tools

CRM systems

Job description

Customer Success Manager ____________________________________________________ Deliver exceptional service in life and health insurance.

Be the go-to problem solver who helps customers thrive through smart solutions, fast responses, and expert advice.

Advance your global career in insurance support while staying rooted at home.

This opportunity allows you to make your mark in the wholesale industry, supporting customers worldwide through innovative tools and platforms—all without relocating.

Be part of something impactful, future-focused, and growth-driven.

Job Description

As a Customer Success Manager, you’ll provide first-class assistance to clients, ensure smooth enrollment of clients, resolve concerns, and contribute to product improvements by collaborating closely with internal teams and customer feedback channels.

Your Daily Tasks:

1. Apply consistent troubleshooting methods to identify and resolve customer issues quickly and accurately.
2. Ensure customer satisfaction and retention by addressing concerns promptly.
3. Help identify, document, and escalate product issues for verification.
4. Advocate for product/service enhancements based on customer feedback.
5. Attend to customer queries, worries, and requests concerning products, services, billing, and general information, while guaranteeing accurate and thorough resolutions.
6. Schedule appointments or consultations for qualified leads.
7. Schedule meetings or consultations for our sales team or consultants, including rescheduling if needed, manage calendars and CRM systems, and communicate updates promptly.

Additional Benefits:

• Commission-based with unlimited incentives
• All-expensed travel incentives
• Unlimited upskilling
• Work from Home Arrangement
• Fixed weekends off

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