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Customer Care Representative

Sonova International

Northwestern Ontario

On-site

Full time

18 days ago

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Job summary

Join a leading hearing care network as a Customer Care Representative in Thunder Bay. Deliver outstanding customer service while managing client accounts and supporting hearing care professionals. Enjoy competitive pay, benefits from day one, and opportunities for growth within a passionate team dedicated to transforming lives through better hearing.

Benefits

Extended Health Benefits Package from day one
3 weeks vacation to start
6 days of personal time in the first year
Additional days off including your birthday
Eligible for Quarterly Bonus
Education sponsorship for growth

Qualifications

  • Experience with accounts receivable is a plus.
  • Aligned with values of helping others.
  • Willingness to learn and grow.

Responsibilities

  • Providing exceptional customer service via various channels.
  • Scheduling appointments and managing client accounts.
  • Assisting with device cleanings and minor repairs.

Skills

Strong communication skills
Customer service skills

Job description

Are you looking for an opportunity to make a differenceAre you comfortable working in a fast-paced retail clinic environment

Are you passionate about providing customer service that exceeds expectations

If so we think you belong here at Connect Hearing as a Customer Care Representative !

Who we are :

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. Were passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package professional development opportunities and promote a safe and healthy workplace.

Working Location : Thunder Bay ON

Reporting to : Regional Clinic Manager

A day in the life of a Customer Care Representative involves :

Providing exceptional customer service in person over the phone and by email

Scheduling appointments and organizing files for the clinics Hearing Care Professionals

Managing and maintaining client accounts while building relationships

Working with insurance companies to ensure successful third-party billing operations

Assist with cleanings and minor in-clinic device repairs dont worry training provided!

What you get in return :

20 dollars / hour starting wage based on full-time employment

Extended Health Benefits Package from day one

3 weeks vacations to start increasing with tenure

6 days of personal time in your first year

Additional days off including your Birthday!

Monday Friday (business hours)

Eligible for Quarterly Bonus

Growth and development opportunities including education sponsorship

Wed love to hear from you if :

You possess strong communication and customer service skills

You have experience or would enjoy working on and reconciling accounts receivable

Your aligned with our value of helping others

You have a Can-Do attitude you love to learn and are passionate about growing your knowledge

Dont think you meet the criteria

If youre willing to go all in and learn wed still love to hear from you!

Apply today we look forward to reviewing your application!

More About Us :

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence integrity collaboration and innovation.

Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions not just a company that makes products : but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak Unitron Hansaton Advanced Bionics and AudioNova Sonova develops manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves they create sense

ConnectHearingCanada

LI-DP1

Required Experience :

Unclear Seniority

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1

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Customer Care Representative • Thunder Bay, Ontario, Canada

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