Customer Care Representative

Randstad Canada; Montreal; On-site; CAD 50,000 - 55,000; Full time

Job summary

A prominent Canadian company is seeking a Customer Service Representative for an 18-month contract in Montreal. In this role, you will be pivotal in ensuring customer satisfaction through effective order processing and communication with various internal departments. The position offers a competitive salary, flexible work arrangements, and comprehensive benefits.

Benefits

Competitive annual salary

Comprehensive benefits package

Employee share purchase plan

3 weeks vacation plus 6 personal days

Opportunities for career development

Flexible work environment

Completion bonus at the end of contract

Qualifications

• Experience in managing customer purchase orders and communications.
• Bilingual in English and French, both written and spoken.
• Familiar with ERP systems like Navision; ability to quickly learn new software.

Responsibilities

• Process and modify customer orders accurately.
• Communicate effectively with planning and sales teams.
• Handle a high volume of inbound calls and provide technical assistance.

Skills

Customer-centric approach

Excellent communication

Bilingual (English and French)

Education

Experience in B2B environment

Experience in agri-food industry (asset)

Tools

Navision

ERP systems

Job description

My client, a leading Canadian company, is a prominent player in the natural sweetener and sugar solutions industry.
They are currently seeking a dedicated and proactive Customer Service Representative to join a dynamic team of six. This is a critical 18-month contract role.
Reporting to the Customer Service Director, you’ll be an essential point of contact, ensuring client satisfaction and smooth order processing. While the role is primarily inbound, you'll be vital in connecting clients with various internal departments, including sales, planning, and accounts receivable.

Position Title: Customer Service Representative
Job Type: Full-time, 18-month contract
Location: Montreal, Quebec, Canada (Hybrid – 3 days in office, 2 days remote)
Schedule: 10:00 AM to 6:00 PM EST (Monday to Friday)
Salary: $50,000 - $55,000 per year

Advantages
Competitive annual salary: 50 - 55k

Comprehensive benefits package, including sick days, dental, accidental death and dismemberment, and life insurance.

Employee share purchase plan.

3 weeks of vacation plus 6 personal days annually.

Opportunities for career development and personal growth.

Flexible work environment focused on well-being and work-life balance.

A stable company with a rich history and strong team culture.

Completion bonus at the end of the 18-month contract (subject to performance and completion).

Responsibilities
Receive, process, and modify customer purchase orders accurately within internal systems.

Process credits and debits on customer accounts as needed.

Ensure all relevant information is effectively communicated to the planning department and sales directors.

Verify invoices and collaborate with the accounts receivable department to complete the billing process.

Work closely with sales and marketing teams to maintain up-to-date product and customer records.

Provide technical assistance regarding products, claims, and other quality-related information.

Offer support to sales directors and other Customer Service Representatives (CSRs).

Serve as the primary contact for requests originating from Western Canadian sites (Vancouver/Taber) after 4:30 PM EST.

Handle a high volume of inbound calls and communications.

Engage in other related tasks as required by the team or management.

Qualifications
Experience in a B2B environment

Proficiency in both English and French, written and spoken.

Experience in the agri-food industry is an asset.

Familiarity with Navision or similar ERP systems is an asset, along with the ability to quickly learn new software.



Summary
Are you a customer service professional looking for a challenging contract opportunity with a reputable Canadian company? If you possess a strong customer-centric approach, excellent communication skills, and the ability to thrive in a dynamic environment, we want to hear from you!

Apply online or send your CV directly to [e-mail]

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.