Customer Care Representative

Dynacare; Brampton; Hybrid; CAD 40,000 - 50,000; Full time

Job summary

A leading company in health and wellness solutions is seeking a Customer Care Representative. In this role, you will be the frontline support, helping customers with their inquiries and enhancing their experience. Join a dynamic team that values empathy and effective communication while enjoying a hybrid work environment with opportunities for growth.

Benefits

Health and wellness benefits

RRSP match benefits

Employee stock purchase program

Internal mobility opportunities

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service is a plus.

Responsibilities

• Serve as the main point of contact for insurance accounts.
• Resolve customer issues and enhance customer experience.

Skills

Communication

Empathy

Multi-tasking

Attention to Detail

Education

Community College diploma

Tools

MS Office Suite

Job description

Where YOU work makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Status-Full time Permanent, Hybrid

Shift Varied shifts depending on department needs.

Discipline-OPS Customer Service

Number of positions 1

Start Date –ASAP

Internal Posting deadline-Friday May 16, 2025, at 5 PM EST

Are YOU our next Customer Care Representative?

As a Customer Care Representative,you are on the frontline and the face of Dynacare when it comes to resolving customer issues and helping us enhance the customer experience. You will make an impact by displaying a high degree of care and support for Canadians and help them lead healthy lives.Your positive and helpful interaction will go a long way towards supporting a patient in need.

Why Dynacare is an amazing place for YOU:

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

• You are the frontline for Dynacare, serving as a main point of contact for all insurance accounts and deliver special projects customer service to all clients
• Build rapports and gain knowledge from peer contact of various divisions
• Participate in system testing for the organization to enhance the quality of service
• Show your leadership skills by providing employee training to new hires on the team
• Resolve customer issues and making recommendations on how Dynacare can enhance the customer experience

What YOU bring to the role:

• You bring strong written and verbal communication skills, and you can clearly articulate issues, concerns and inquiries
• You have empathy and keep your composure when dealing with difficult customers and make the customers feel heard and supported
• You are a get-up-and-go type when it comes to multi-tasking and prioritizing within a fast-paced environment
• You organize and complete projects accurately, on time and in a team environment
• You are an innovative thinker with attention to detail
• Proficiency in MS Office Suite
• Nice to haves: Community College diploma and previous experience in customer service

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our AccommodationPolicy a request for accommodation will be accepted as part of the Dynacare hiring process.