Customer Care - Quality Control Assistant

Wesgroup Properties LP; Vancouver; On-site; CAD 52,000 - 58,000; Full time

Benefits offered by this job

Health benefits

Health Care Spending Account

Generous time off program

Lifestyle Spending Account

ClassPass fitness class access

Job summary

Wesgroup Properties LP is seeking a dependable Quality Control Assistant to join the Customer Care team in a one-year fixed term position. You will support on-site quality control by inspecting homes and common areas, documenting updates, and reporting progress to the team.

Collaborating with Construction, Customer Care, Sales, Property Management, trades, suppliers, and homeowners, you will help maintain project standards, assist with cleaning, monitor access, and contribute to successful

Qualifications

• High School Diploma or GED required; related post-secondary education preferred.
• Experience in construction, facilities, customer service, or project support.
• Experience in fast-paced environments with changing priorities.
• Residential construction or trades experience is a plus.
• Experience with mobile apps or construction software is an asset.
• Strong organizational, communication, prioritization, and adaptability skills.
• Comfort working on active project sites and performing basic repairs.

Responsibilities

• Support Quality Control by completing assigned tasks contributing to milestones and home readiness.
• Assist with site organization, access control, unit preparation, securing units, and project completion.
• Communicate task updates, challenges, and support needs to team members promptly.
• Identify, document, track, and verify deficiencies in residential buildings and common areas.
• Use construction software and reporting tools to update records and report concerns.
• Perform basic cleaning, touch-ups, and minor repairs to prepare homes for inspection and occupancy.
• Monitor site conditions to identify issues affecting quality, safety, or readiness.
• Support a clean, safe, organized project environment through attention to detail and proactive communication.
• Develop knowledge of residential construction and quality control practices through training.

Skills

Organization

Time management

Attention to detail

Communication

Prioritization

Adaptability

Safety awareness

Education

High School Diploma

Trades foundation or related post-secondary preferred

Tools

Construction software

Mobile applications

Task tracking tools

Job description

Customer Care - Quality Control Assistant

Job Description

Posted Friday, July 24, 2026 at 7:00 AM

Quality Control Assistant

COMPANY OVERVIEW

Wesgroup started as a family business in British Columbia more than 60 years ago and today is one of Western Canada’s largest private real estate companies with a diversified portfolio spanning across residential and commercial real estate. Wesgroup owns and manages over 4.4 million square feet of commercial and multi-family real estate and has built almost 10,000 homes in communities across BC. With the active projects in our development pipeline, the portfolio is forecasted to grow to 6.7 million square feet by the end of 2031.

Our operations are vertically integrated, encompassing land acquisition, development, construction, finance, design, marketing, sales, leasing, and property management. We have a long history of looking forward and we are dedicated to conducting business in line with our values of adaptability, accountability, relationships, and observing The Golden Rule without fail.

PROFILE SUMMARY

Wesgroup is seeking a dependable, hands-on Quality Control Assistant to join our Customer Care team in a one-year fixed term position. In this role, you will support on-site quality control by inspecting homes and common areas, completing physical tasks, documenting updates, and reporting progress back to the team.

Working closely with the Quality Control team, Construction, Customer Care, Sales, Property Management, trades, suppliers, and homeowners, you will help maintain project standards, support project readiness, assist with cleaning and minor repairs, monitor trade access, secure units, and contribute to successful project milestones.

KEY ACCOUNTABILITIES

• Support the Quality Control team by completing assigned tasks that contribute to project milestones, home readiness, quality standards, and scheduled possession dates.
• Assist with site organization, access control, unit preparation, securing units, and project completion activities.
• Maintain awareness of project priorities and communicate task completion, challenges, and support requirements to team members in a timely manner.
• Assist with identifying, documenting, tracking, and verifying deficiencies throughout residential buildings and common areas.
• Use construction software and reporting tools to update records, complete follow-up inspections, and report outstanding concerns to Quality Control team members for further action.
• Complete basic cleaning, touch-ups, and minor repair tasks to prepare homes and common areas for inspection, homeowner orientation, and occupancy.
• Monitor site conditions and proactively identify potential issues that could impact quality, safety, security, or project readiness.
• Support a clean, safe, organized, and professional project environment through attention to detail and proactive communication.
• Develop knowledge of residential construction, quality control practices, customer care processes, company standards, and site expectations through training and on-the-job learning.

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

• High School Diploma/GED required; a certificate, trades foundation program, or related post-secondary education is preferred.
• Some experience in construction, facilities, building operations, customer service, project support, or a related environment.
• Experience working in a fast-paced environment with changing priorities.
• Experience in residential construction or a trade environment is considered an asset.
• Experience performing basic repairs, cleaning, inspections, or site support activities is preferred.
• Experience using mobile applications, construction software, or task tracking and reporting tools is an asset.
• Strong organization, time management, attention to detail, communication, prioritization, and adaptability.
• Ability to follow direction while working independently and maintaining a commitment to safety and quality standards.
• Basic construction and hand tool knowledge, with willingness to continue learning residential construction and quality control practices.
• Comfortable working on active project sites, walking through buildings, reviewing and documenting deficiencies, completing physical tasks, and addressing or repairing deficiencies where appropriate.

EXPECTED COMPENSATION

• Annual Base Salary: The expected salary range for this role is $52,000 - $58,000 per annum. Actual offered salary will depend on individual experience, qualifications, geographic location, market conditions for the role, and internal equity.
• Annual Bonus Program: Wesgroup offers a competitive Annual Bonus Program that is intended to financially reward eligible employees for their contribution to the Company’s financial and overall success.

WHAT WE OFFER

• An entrepreneurial environment that enables people to do their best work and make a meaningful contribution to our local communities.
• A Great Place to Work® Certified organization, recognized for fostering a supportive, inclusive, and inspiring workplace where people feel valued and engaged.
• A competitive compensation package with robust and extensive health benefits supplemented by a generous Health Care Spending Account, and a competitive time off program.
• A Lifestyle Spending Account which includes coverage for fitness, daycare, and eldercare costs.
• To promote wellbeing, Wesgroup also covers the cost for all employees to attend several fitness classes each month through our partnership with ClassPass.
• A fun and inclusive culture supported by an employee-led Culture Committee with sponsorship from the CEO, providing opportunities for participation in group workouts, team sports, company-wide social events or celebrations, and other great initiatives.
• Wesgroup supports a broad range of community initiatives through donations and employee volunteer activities, including giving all employees 5 paid days off to volunteer their time each year to give back to our communities.