Customer Care Coordinator

Extendicare; Kitchener; On-site; CAD 25,000 - 33,000; Part time

Benefits offered by this job

Flexible scheduling

Health and dental benefits

Satisfaction of helping those in need

Competitive compensation

Job summary

ParaMed in Canada seeks a Customer Care Representative to serve as the main contact for clients and field staff, matching clients in need of care with appropriate personnel. This replacement vacancy includes two overnight part-time shifts (10pm–6am) and one part-time day shift (6am–10pm) on weekdays and alternating weekends.

The role emphasizes superior customer service, clear communication, and compassionate handling of difficult situations.

Qualifications

• Completion of post-secondary education is an asset.
• One year of administrative or office experience is preferred.
• Intermediate software skills are required, software scheduling experience is also an asset.
• Superior Customer service skills are necessary.
• Ability to effectively communicate both through oral and written mediums.
• Demonstrate compassion, tact and diplomacy when interacting with clients and their families.

Responsibilities

• Answering all in-coming calls.
• Provide one-call service solution where applicable.
• Triage the calls to forward to appropriate desk for response.
• Provide a compassionate and understanding approach to client concern.
• Feel good knowing you are making a difference in the lives of those that we provide care.

Skills

Customer service

Multitasking

Written & verbal communication

Office software

Compassion & diplomacy

Education

Post-secondary education asset

Administrative experience

Tools

Scheduling software

Job description

Job Description

This is a replacement vacancy.

Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the Customer Care Representative will act as the primary point of contact for clients and field staff. Responsible for providing superior customer service skills as they match clients in need of care to appropriate field staff.

The following opportunities are available:

• (2) Overnight Part-Time vacancies from 10pm to 6am, working days include weekdays and alternating weekends.
• (1) Part-Time Day vacancy must have open availability from 6am to 10pm on weekdays and every weekend.

If the following statements sound like you, then you might make a great Customer Care Representative!

• I always provide the highest level of customer service.
• I have exceptional telephone etiquette.
• I can handle stressful and emotionally charged situations while maintaining a high level of customer service.
• I am a good listener, and can communicate well, both written and verbally.
• I have a strong desire to help others through public service.
• I have experience with multitasking in a busy environment.
• I am proficient with computers, and I have experience with Microsoft Office products.

Perks to the position:

• Flexible scheduling
• Health and dental benefits
• Satisfaction of helping those in need
• Competitive compensation

Qualifications

• Completion of post-secondary education is an asset.
• One year of administrative or office experience is preferred.
• Intermediate software skills are required, software scheduling experience is also an asset.
• Superior Customer service skills are necessary.
• Ability to effectively communicate both through oral and written mediums.
• Demonstrate compassion, tact and diplomacy when interacting with clients and their families.

Responsibilities

• Answering all in-coming calls
• Provide one-call service solution where applicable.
• Triage the calls to forward to appropriate desk for response.
• Provide a compassionate and understanding approach to client concern.
• Feel good knowing you are making a difference in the lives of those that we provide care.

We are committed to providing an accessible and inclusive hiring process. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Time Type

Part time

Compensation Details

Compensation will be discussed during the recruiting process.

ParaMed is Canada’s leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needsincluding high-quality nursing, therapeutic, personalsupportand home support.We workhand-in-handwith health system partners to deliver personalized and coordinated care, support independentlivingand relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [e-mail].

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.